Matthew Roberts
Cronulla,NSW
Summary
Accomplished Director at BM Total Building, adept in Project Management and fostering team growth, significantly enhanced operational efficiency and client satisfaction. Skilled in Contract Negotiation and People Management, I spearheaded initiatives that reduced financial discrepancies and launched impactful staff engagement programs, achieving notable improvements in productivity and performance metrics.
Overview
12
12
years of professional experience
Work History
Director
BM Total Building
2012.06 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored expenditures to mitigate risk of overages.
- Monitored and coordinated workflows to optimize resources.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - Construction Trades
Randwick TAFE
Randwick12.1998
Skills
- Project Management
- Contract Negotiation
- Contract Management
- Project Coordination
- Staff Development
- Budget Management
- Facilities Management
- Team Management
- People Management
- Charismatic Leader
- Staff Management
- Budget Control
Timeline
Director
BM Total Building
2012.06 - Current
No Degree - Construction Trades
Randwick TAFE
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