Matthew Robertson
Windsor ,QLD
Summary
Driven Front End Supervisor with strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at managing money, delegating jobs and keeping customer areas clean and neat. Ready to apply 10 years of Retail Management Experience to new role with long-term potential.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
The Comfort Shop
Brisbane , QLD
08.2015 - Current
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
Store Manager
Early Settler
Brsibane , QLD
06.2010 - 07.2015
- Stocked and restocked inventory when shipments were received.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Trained staff to deliver outstanding customer service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Opened new store locations and assisted in recruiting and training new staff.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Reorganized the sales floor to meet company demands.
Assistant Store Manager
Far Pavilions
Sunshine Coast , QLD
03.2007 - 06.2010
- Maintained visually appealing and effective displays for the entire store.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Worked as a team member to provide the highest level of service to customers.
- Built and maintained effective relationships with peers and upper management.
- Exceeded targeted sales goals by [Number]%.
- Processed all sales transactions accurately and in a timely fashion.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Shared product knowledge with customers while making personal recommendations.
Assistant Manager
Soul Mobile/ TPG
Sunshine Coast , QLD
- Networked with customers and asked open-ended questions to determine what their immediate needs were.
- Encouraged sales associates to cross-sell additional products and services to purchasing customers.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
Skills
- Excellent communication
- Positive learning process
- Training and development
- Quick learner
- Results-oriented
- Client-focused
- Store operations
- Retail inventory management
- Team-oriented
- Sales professional
- Outstanding communication skills
- Employee training
- Exceptional leader
- Cheerful and energetic
- Relationship selling
Timeline
Retail Store Manager
The Comfort Shop
08.2015 - Current
Store Manager
Early Settler
06.2010 - 07.2015
Assistant Store Manager
Far Pavilions
03.2007 - 06.2010
Assistant Manager
Soul Mobile/ TPG
Similar Profiles
KEALEBOGA MOGOTHLONGKEALEBOGA MOGOTHLONG
SALES CONSULTANT & CASHIER at KINGS COMFORT BED FACTORY SHOPSALES CONSULTANT & CASHIER at KINGS COMFORT BED FACTORY SHOP
Allen HilliardAllen Hilliard
Lead Installer at Comfort Crew/ Columbus ComfortLead Installer at Comfort Crew/ Columbus Comfort
Nela ShanNela Shan
Project Sales at Shop for ShopProject Sales at Shop for Shop
ASHISH PANTHIASHISH PANTHI
Hospitality Team Member at Wesley Mission QueenslandHospitality Team Member at Wesley Mission Queensland
Kyah MontgomeryKyah Montgomery
Catering Team Leader at Greenslopes Private HospitalCatering Team Leader at Greenslopes Private Hospital