Matthew Robolakis
Terrigal,NSW
Summary
Adept at leading teams to success, I significantly enhanced Macro Timber Supplies' profitability and client base through strategic operations management and robust relationship building. My expertise in purchasing and project management, coupled with a talent for fostering employee development, has consistently driven performance improvement and operational excellence.
Overview
10
10
years of professional experience
Work History
General Manager
Macro Timber Supplies
2024.03 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Purchasing all timber and hardware for the business.
- Account Management.
- Key contributor in marketing campaigns
- Oversee daily operations.
- Responsible for OH&S.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
Sales, Operations and Business Development Manager
Macro Timber Supplies
2023.04 - 2024.03
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Supplier price negotiations.
- Purchasing all material for the business
- Setting up the residential sales sector of business
Sales Representative Assistant Manager
North Shore Timber and Hardware
2019.01 - 2023.05
- Boosted sales performance by developing and implementing effective sales strategies.
- Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
- Developed expertise in niche products within the portfolio which resulted in becoming a trusted resource within the team for guidance on specific product queries from customers or colleagues alike.
- Managerial duties in absence of store manager.
- Managed various customer accounts effectively, ensuring timely follow-ups and maintaining open lines of communication at all times.
- Consistently met or exceeded monthly quotas while maintaining a focus on long-term goals aligned with organizational objectives.
- Contributed to team success by consistently achieving and surpassing individual sales targets.
Sales and Marketing Associate
Sunlite Mitre 10
2017.07 - 2019.01
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Managed key accounts, resulting in increased customer satisfaction and repeat business.
- Coordinated with marketing team on creating collateral materials that effectively communicated product benefits, generating increased interest from prospects.
Sales Representative
North Shore Timber and Hardware
2014.09 - 2017.07
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Arts - Communications, Digital And Social Media
University of Tech Sydney
Sydney, NSW07.2018
Advanced Diploma - Business Administration And Management
Damelin Private College
Johannesburg, South Africa 12.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Efficient multi-tasker
- Staff Management
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Client Relations
- Performance Improvement
- Employee Development
- Project Management
- Purchasing
Accomplishments
- Accomplished General Manager with extensive experience in transforming a limited product range into a comprehensive timber merchant operation. Proven track record of expanding product lines from under 25 to over 1500, positioning the company as a major player in both residential and commercial markets.
- Led the transformation from a niche market focus on form workers to a comprehensive timber merchant operation.
- Managed the migration from Xero to a more efficient software platform, optimizing operational efficiency.
- Created all SKU codes and established pricing tiers, enhancing inventory management and pricing strategies.
Timeline
General Manager
Macro Timber Supplies
2024.03 - Current
Sales, Operations and Business Development Manager
Macro Timber Supplies
2023.04 - 2024.03
Sales Representative Assistant Manager
North Shore Timber and Hardware
2019.01 - 2023.05
Sales and Marketing Associate
Sunlite Mitre 10
2017.07 - 2019.01
Sales Representative
North Shore Timber and Hardware
2014.09 - 2017.07
Bachelor of Arts - Communications, Digital And Social Media
University of Tech Sydney
Advanced Diploma - Business Administration And Management
Damelin Private College
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