Matthew Rodgers
Pascoe Vale South
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Offering friendly demeanor and genuine interest in making guests feel welcome and valued. Brings aptitude for quickly learning customer service protocols and effective communication techniques. Ready to use and develop interpersonal and problem-solving skills in the Cabin Crew role.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Virgin Airlines
11.2024 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Managed guest check-ins and check-outs efficiently, enhancing overall guest satisfaction.
- Trained new staff on standard operating procedures and customer interaction protocols.
- Collaborated with team members to streamline communication processes between departments.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Streamlined reservation handling, significantly reducing wait times for guests.
Guest Services Staff Member/ Porter
Regional Express Airline
03.2024 - 11.2024
- Porter-customer liaison
- Lounge services-food presentation
- Assisting guests suitably based on personal requirements/ needs.
- Customer support-check in
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanour at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Traffic Manager
Winslow Constructions
01.2023 - 01.2024
- Liaise with public to offer best possible alternative route
- Organisation
- Arrangement
- Guidance and control of both stationary and moving traffic
- Ensuring the safety of emergency response teams, construction workers and the general public
- Comprehend traffic patterns
Education
Year 12 VCE Graduate -
St Bernards College
EssendonSkills
- Organisation
- Customer service
- Communication
- Problem Solving
- Collaboration
- Decision Making
- Public Speaking
- Operating machinery
- Computer skills
- Check-in coordination
- Reservation management system
- Payment processing
- Flexible schedule
- Guest relations
Timeline
Guest Service Representative
Virgin Airlines
11.2024 - Current
Guest Services Staff Member/ Porter
Regional Express Airline
03.2024 - 11.2024
Traffic Manager
Winslow Constructions
01.2023 - 01.2024
Year 12 VCE Graduate -
St Bernards College