Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
15
15
years of professional experience
Work History
Sales Account Manager
SCA (Southern Cross Austereo)
11.2021 - Current
Manage, retain and grow your respective sales portfolio ($3-5m per year)
Preparation and development of TV led marketing ideas and collateral
Identify and optimize revenue opportunities that are consistent with the strategic direction of Southern Cross Austereo.
Ongoing monitoring of individual and Account Coordinators workflow and provide support to the broader team where required.
Knowledge of client base and key categories within the our market.
Provide support to your GSMs and ensure processes, disciplines and goals are filtered down, actioned and achieved with the broader team
Accountable for personal self-development and achievement plans to ensure professional goals are fulfilled
Leverage of key client entertainment, tactics and broader marketing initiatives
Develop key relationships at media agency and client level (minimum standard 5 client/agency meetings per week)
Develop major proposals that drive revenue opportunities
Negotiate and close deals
Develop a client list (working collaboratively with other departments) to increase investment from new and existing clients to Southern Cross Austereo
Proactively develop opportunities to attract new clients to Southern Cross Austereo, particularly those clients who may only spend on metro or use another medium as a lead communication (minimum standard 3 proactive executions per week)
Understand the strengths and weaknesses of other media in order to exploit opportunities for the portfolio of assets
Actively sell and convert major premium properties and utilize these to open doors to new advertisers and categories
Preparation of weekly WIP/Sales report
Manage contract tracking and delivery in line with Account Coordinator to ensure all facets are achieved/delivered.
Sales Coordinator
SCA (Southern Cross Austereo)
07.2021 - 11.2021
Kept detailed records of sales and customer information across various software's, updating our database regularly to maintain top tier service.
Liaised with customers, management, and sales/marketing teams to better understand customer needs while recommending appropriate solutions.
Ensured regular tracking and delivery of clients marketing campaigns. Presenting post campaign analysis to the client on a consistent basis.
Social Media Consultant
Australia Post
06.2020 - 11.2020
Identified social media trends and developments to influence PR strategies.
Set individual goals for each month and worked hard to attain and exceed these milestones.
Created and maintained new marketing campaigns, brand promotions and product lines.
Represented company and brand while responding to social media inquiries.
Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.
Monitored marketing campaign progress with web analytics.
Sales Representative
Carlton & United Breweries (AB InBev)
11.2019 - 03.2020
Managed customer accounts to secure customer satisfaction and repeat business.
Trained and mentored new sales representatives.
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Hardware Salesperson
JB HI-FI
06.2015 - 11.2019
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Ability to hit weekly sales targets. As well as strict KPI's via full solution selling.
Crew Trainer
McDonald's Restaurant
02.2009 - 01.2015
Trained other employees in customer service, food safety, and performance requirements.
Set positive example for team members by providing high-quality, efficient service.
Taught new team members correct procedures for all areas of operations.
Education
Bachelor of Audio Engineering & Sound Production
JMC Academy
Cheltenham Secondary College
Xavier College - Kew
Skills
Various Sales & Customer Service Techniques
Business Growth and Retention
B2B Sales
Detail-Oriented Data Analysis
National Account Management
Contract Negotiations
Complaint Resolution
Strategic Account Development
Account Servicing
Relationship Selling
Powerful Negotiator
Market Analysis
Revenue Generation
Account Development
Sales and Contact Reports
Demand Forecasting
Accomplishments
Mindshare Sales Rep of the Month 2022.
VCE Music Captain at Cheltenham Secondary College in 2012
Technician (Quality Checker) at Communications Test Design Inc. (CTDI) TullamarineTechnician (Quality Checker) at Communications Test Design Inc. (CTDI) Tullamarine