Matthew Rush
Perth,WA
Summary
Parts Advisor with many years of experience meeting and exceeding customers automotive parts needs for domestic and imported vehicles. Fast-paced and patient automotive professional with a passion to supply correct parts first time and help customers return goods vehicles to road promptly and safely. Tech-savvy team player, proficient working with people as well as with dealer software. I believe this experience stands me in good stead for other fields of work and I look forward to being able to add to your workforce.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
dennis's chinese takeaway
Inverness , Highlands, Scotland
2023.07 - 2024.07
- On the evenings and weekends after my shifts at dingbro I would help out at one of my local chinese delivery takeaway
- My main roles would be delivering the meals to the correct address in a timely manner
- As the face of the business I would engage with the customer in a friendly manner taking payments as well as ensuring they received what they ordered and correcting any mistakes
Parts Advisor
dingbro
Inverness , Highlands, Scotland
2021.04 - 2024.07
- In my time here I utilised the skills I had developed at Norscot in a similar role within the same industry however I was required to learn to use a more varied ranged of truck dealer parts catalogues and trailer parts as Dingbro had a much larger customer base with a more varied fleet requirements than I was used to at Norscot
- I provided exceptional customer service to customers by answering questions and addressing concerns.
- Researched part numbers for requested parts using catalogs and other resources.
- Processed payments from customers for purchased parts.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Attended training seminars covering new products and services offered by suppliers.
- Advised wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
- Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Received, examined and reshelved returned parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Communicated product expertise and department process improvements to meet organizational goals.
- Taught and trained new sales personnel on customer service and sales techniques.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Negotiated and closed deals with minimal oversight.
Parts Advisor
norscot truck and van
Inverness , Highlands, Scotland
2014.04 - 2021.04
- Conducted many of the points listed against Dingbro however my role here had a few different aspects to it as listed below
- Norscot is a DAF parts and service agent specalising in DAF trucks
- Conducted periodic reviews of obsolete stock to identify potential sales opportunities.
- Assisted in the receiving and stocking of incoming parts shipments.
- Tracked inventory levels to ensure availability of necessary items.
- Organized warehouse space to ensure efficient storage of new and existing items.
- Retrieved parts from shelves and bins according to order requests.
- Assisted technicians in locating hard-to-find parts during repair jobs.
- Performed cycle counts of inventory items as needed.
- Advised customers on proper maintenance procedures related to vehicle components.
- Monitored backorders and expedited delivery when possible.
- Created invoices for each sale transaction.
- Managed the ordering process for out-of-stock items.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Opened crates to replenish stocked items in proper aisles.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Located and labeled parts to maintain organized inventory of stock.
- Used POS systems to receive payment or obtain credit authorization.
Customer Assistant
cooperative
Muir Of Ord , Highlands, Scotland
2013.07 - 2015.03
- Stocked shelves with merchandise according to company standards.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Completed transactions in an efficient manner while providing excellent customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Customer Assistant
tesco
Inverness , Highlands, Scotland
2013.07 - 2014.04
- During my time at Tesco's my main role was restocking shelves during the night which I would do two nights a week on a sunday and monday night in conjunction with working at the Coop during the day the rest of the week
- This role was less customer facing due to the times I would be working however there was a large amount of stock which would need to be placed on the shelves in a tidy manner
- I left this role after a relatively short space of time due to getting my apprenticeship role at Norscot leaving me unable to fulfill both roles
Water Bailiff Assistant
cromarty firth fishery board
Ross Shire , Highlands, Scotland
2011.06 - 2012.08
- This was a summer role I acquired through my father helping him for 2 summers during the school summer holidays
- My role involved helping my father and his work colleagues assisting with whatever job needed done
- The main role of the job was preventing poaching of protected fish species from the rivers and firths in the fishery boards assigned area
- This role had a variety of shifts including nights and early mornings
- It was in this role I developed a good work ethic which then helped me in all of my future roles
Education
Dingwall Academy
Highlands, Scotland 2013-05
Skills
- Proficient in most microsoft software
- Good problem-solving skills
- Excellent communication
- Good time management
- Team player
- Willing to learn
- Able to build rapport with customers
- Friendly and approachable
Certification
- In both my previous full time roles I was nominated as a first aider and hold a current certificate as such
- As part of my apprenticeship I hold a Level 3 modern apprenticeship in vehicle parts operations
- As part of my training at norscot I obtained a forklift license and regularly used the forklift there
personal life
- outside of my working life I have various hobbies including playing and watching soccer amongst other sports I also enjoy going for walks and keeping active
- socialising with friends and family
- at nights I enjoy watching tv and reading
References
References available upon request.
Timeline
Delivery Driver
dennis's chinese takeaway
2023.07 - 2024.07
Parts Advisor
dingbro
2021.04 - 2024.07
Parts Advisor
norscot truck and van
2014.04 - 2021.04
Customer Assistant
cooperative
2013.07 - 2015.03
Customer Assistant
tesco
2013.07 - 2014.04
Water Bailiff Assistant
cromarty firth fishery board
2011.06 - 2012.08
Dingwall Academy
- In both my previous full time roles I was nominated as a first aider and hold a current certificate as such
- As part of my apprenticeship I hold a Level 3 modern apprenticeship in vehicle parts operations
- As part of my training at norscot I obtained a forklift license and regularly used the forklift there
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