Matthew Rush
Perth,WA
Summary
Parts Advisor with many years of experience meeting and exceeding customers automotive parts needs for domestic and imported vehicles. Fast-paced and patient automotive professional with a passion to supply correct parts first time and help customers return goods vehicles to road promptly and safely. Tech-savvy team player, proficient working with people as well as with dealer software. I believe this experience stands me in good stead for other fields of work and I look forward to being able to add to your workforce.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
dennis's chinese takeaway
Inverness, Highlands, Scotland
07.2023 - 07.2024
- On the evenings and weekends after my shifts at dingbro I would help out at one of my local chinese delivery takeaway
- My main roles would be delivering the meals to the correct address in a timely manner
- As the face of the business I would engage with the customer in a friendly manner taking payments as well as ensuring they received what they ordered and correcting any mistakes
Parts Advisor
dingbro
Inverness, Highlands, Scotland
04.2021 - 07.2024
- In my time here I utilised the skills I had developed at Norscot in a similar role within the same industry however I was required to learn to use a more varied ranged of truck dealer parts catalogues and trailer parts as Dingbro had a much larger customer base with a more varied fleet requirements than I was used to at Norscot
- I provided exceptional customer service to customers by answering questions and addressing concerns.
- Researched part numbers for requested parts using catalogs and other resources.
- Processed payments from customers for purchased parts.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Attended training seminars covering new products and services offered by suppliers.
- Advised wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
- Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Received, examined and reshelved returned parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Communicated product expertise and department process improvements to meet organizational goals.
- Taught and trained new sales personnel on customer service and sales techniques.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Negotiated and closed deals with minimal oversight.
Parts Advisor
norscot truck and van
Inverness, Highlands, Scotland
04.2014 - 04.2021
- Conducted many of the points listed against Dingbro however my role here had a few different aspects to it as listed below
- Norscot is a DAF parts and service agent specalising in DAF trucks
- Conducted periodic reviews of obsolete stock to identify potential sales opportunities.
- Assisted in the receiving and stocking of incoming parts shipments.
- Tracked inventory levels to ensure availability of necessary items.
- Organized warehouse space to ensure efficient storage of new and existing items.
- Retrieved parts from shelves and bins according to order requests.
- Assisted technicians in locating hard-to-find parts during repair jobs.
- Performed cycle counts of inventory items as needed.
- Advised customers on proper maintenance procedures related to vehicle components.
- Monitored backorders and expedited delivery when possible.
- Created invoices for each sale transaction.
- Managed the ordering process for out-of-stock items.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Opened crates to replenish stocked items in proper aisles.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Located and labeled parts to maintain organized inventory of stock.
- Used POS systems to receive payment or obtain credit authorization.
Customer Assistant
cooperative
Muir Of Ord, Highlands, Scotland
07.2013 - 03.2015
- Stocked shelves with merchandise according to company standards.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Completed transactions in an efficient manner while providing excellent customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Customer Assistant
tesco
Inverness , Highlands, Scotland
07.2013 - 04.2014
- During my time at Tesco's my main role was restocking shelves during the night which I would do two nights a week on a sunday and monday night in conjunction with working at the Coop during the day the rest of the week
- This role was less customer facing due to the times I would be working however there was a large amount of stock which would need to be placed on the shelves in a tidy manner
- I left this role after a relatively short space of time due to getting my apprenticeship role at Norscot leaving me unable to fulfill both roles
Water Bailiff Assistant
cromarty firth fishery board
Ross Shire, Highlands, Scotland
06.2011 - 08.2012
- This was a summer role I acquired through my father helping him for 2 summers during the school summer holidays
- My role involved helping my father and his work colleagues assisting with whatever job needed done
- The main role of the job was preventing poaching of protected fish species from the rivers and firths in the fishery boards assigned area
- This role had a variety of shifts including nights and early mornings
- It was in this role I developed a good work ethic which then helped me in all of my future roles
Education
Dingwall Academy
Highlands, Scotland 05-2013
Skills
- Proficient in most microsoft software
- Good problem-solving skills
- Excellent communication
- Good time management
- Team player
- Willing to learn
- Able to build rapport with customers
- Friendly and approachable
Certification
- In both my previous full time roles I was nominated as a first aider and hold a current certificate as such
- As part of my apprenticeship I hold a Level 3 modern apprenticeship in vehicle parts operations
- As part of my training at norscot I obtained a forklift license and regularly used the forklift there
personal life
- outside of my working life I have various hobbies including playing and watching soccer amongst other sports I also enjoy going for walks and keeping active
- socialising with friends and family
- at nights I enjoy watching tv and reading
References
References available upon request.
Timeline
Delivery Driver
dennis's chinese takeaway
07.2023 - 07.2024
Parts Advisor
dingbro
04.2021 - 07.2024
Parts Advisor
norscot truck and van
04.2014 - 04.2021
Customer Assistant
cooperative
07.2013 - 03.2015
Customer Assistant
tesco
07.2013 - 04.2014
Water Bailiff Assistant
cromarty firth fishery board
06.2011 - 08.2012
Dingwall Academy
- In both my previous full time roles I was nominated as a first aider and hold a current certificate as such
- As part of my apprenticeship I hold a Level 3 modern apprenticeship in vehicle parts operations
- As part of my training at norscot I obtained a forklift license and regularly used the forklift there
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