Matthew Scudamore
Wanora
Summary
Over 20 years experience in the commercial sector looking to progress to a role off the tools and assist a business grow by sharing my knowledge and tutoring staff become better tradespersons
Overview
23
23
years of professional experience
Work History
Service Manager
The Cooling Company Pty Ltd
06.2014 - Current
- Oversaw daily operations.
- Met with customers to discuss service needs and offer available solutions.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Senior Service Technician
Specialized Refrigeration Services
03.2009 - 06.2014
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
Service Technician
Chill Factor
04.2005 - 02.2009
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Apprentice Refrigeration Mechanic
D.A Ellaby And Accosiates
12.2000 - 02.2005
- Followed safety protocols during all work tasks, maintaining a clean and hazard-free environment for team members and clients.
- Contributed to successful project completion by assisting in the fabrication and assembly of custom refrigeration systems.
- Assisted in the installation of commercial refrigeration systems for improved functionality and reliability.
- Efficiently managed time and resources to complete assigned projects within established deadlines without sacrificing quality standards.
Education
Certificate II Business
Master Builders QLD
Brisbane, QLD06.2014
Certificate III Refrigeration And Air Conditioning
Tafe Queensland
Loganlea, QLD07.2004
Certificate III Refrigeration Design And Drawings
Tafe Queensland
Loganlea, QLD04.2004
High School Diploma -
Grace Lutheran College
Rothwell, QLD12.2000
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Workflow Management
- Employee Supervision
- Service Scheduling
- Scheduling and Coordinating
- Maintenance Planning
Cricket coach Ipswich Hornets
Female cricket Coach Ipswich Hornets Cricket Club
Breeding heritage chickens
Breeding heritage chickens to sell and show.
Timeline
Service Manager
The Cooling Company Pty Ltd
06.2014 - Current
Senior Service Technician
Specialized Refrigeration Services
03.2009 - 06.2014
Service Technician
Chill Factor
04.2005 - 02.2009
Apprentice Refrigeration Mechanic
D.A Ellaby And Accosiates
12.2000 - 02.2005
Certificate II Business
Master Builders QLD
Certificate III Refrigeration And Air Conditioning
Tafe Queensland
Certificate III Refrigeration Design And Drawings
Tafe Queensland
High School Diploma -
Grace Lutheran College
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