Matthew Slabbert
Maroochydore,QLD
Summary
A strong work ethic – I am reliable, punctual and honest. Focused on accuracy and attention to detail. A team approach to working with others. Proven Customer Service experience. Proven ability to work independently. Initiative, common sense and confident problem-solving skills. A keen desire to continue learning and developing in my role. Broad range of knowledge and experience in multiple fields. Open Manual/Automatic Licence
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Europcar Car Rental
Brisbane, QLD
07.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Centre Agent
Solar Service Guys
Brisbane City
03.2024 - 05.2024
Customer Care, Logistics, Distribution, B2B Management
Seed Pharmaceuticals
Herston
07.2023 - 01.2024
Bookings Agent
13Cabs
Woolloongabba
03.2023 - 05.2023
Customer Service Agent
Allianz Partners (Travel Department)
Brisbane City
06.2022 - 12.2022
- Company Overview: (DFP Recruitment)
- (DFP Recruitment)
- Travel Sales/Overseas Medical Assistance
Customer services officer
Sunsuper/Australian Retirement Trust
Brisbane City
06.2021 - 05.2022
- Specialising in Family Law, Disability Claims and Financial Hardship
Disability and Carers Customer Service Agent
Services Australia
Brisbane City
02.2021 - 06.2021
Roadside Assistance/Customer Service agent
Allianz Global Partners
Brisbane City
11.2019 - 06.2020
Mechanic, Logistics Officer, Driver, Administration
Apex Car Rentals
Hendra
05.2018 - 08.2019
Education
Certificate III -
Automotive Technology
Advanced Diploma -
Financial Planning
Skills
- Strong work ethic
- Reliability
- Punctuality
- Honesty
- Accuracy
- Attention to detail
- Teamwork
- Customer Service
- Independence
- Initiative
- Problem-solving
- Desire to learn
- Broad knowledge
- Open Manual/Automatic Licence
- Telesales
- Warranty Claims
- Processing
- Paraplanning
- Data Entry
- Financial Planning
- Parts Interpretation
- Customer relations
- Presentations
- Automotive Inspection
- Repairs
- Microsoft Office Suite
- Superannuation
- Disability/Careers processing
- Claims
- International Travel sales
- Overseas Medical Assistance
Skillsexperiencesummary
- Certificate III in Automotive Technology
- Advanced Diploma in Financial Planning
- Customer Service and Administration
- Telesales
- Warranty Claims and Processing
- Paraplanning
- Data Entry
- Financial Planning
- Parts Interpretation
- Customer relations and presentations
- Automotive Inspection and Repairs experience
- Experience with Microsoft office suite
- Experience in Superannuation
- Experience in Disability/Careers processing and Claims
- Experience in International Travel sales and Overseas Medical Assistance
Introduction - Keystrengths
- A strong work ethic – I am reliable, punctual and honest.
- Focused on accuracy and attention to detail.
- A team approach to working with others.
- Proven Customer Service experience.
- Proven ability to work independently.
- Initiative, common sense and confident problem-solving skills.
- A keen desire to continue learning and developing in my role.
- Broad range of knowledge and experience in multiple fields.
- Open Manual/Automatic Licence
Timeline
Customer Service Representative
Europcar Car Rental
07.2024 - 10.2024
Call Centre Agent
Solar Service Guys
03.2024 - 05.2024
Customer Care, Logistics, Distribution, B2B Management
Seed Pharmaceuticals
07.2023 - 01.2024
Bookings Agent
13Cabs
03.2023 - 05.2023
Customer Service Agent
Allianz Partners (Travel Department)
06.2022 - 12.2022
Customer services officer
Sunsuper/Australian Retirement Trust
06.2021 - 05.2022
Disability and Carers Customer Service Agent
Services Australia
02.2021 - 06.2021
Roadside Assistance/Customer Service agent
Allianz Global Partners
11.2019 - 06.2020
Mechanic, Logistics Officer, Driver, Administration
Apex Car Rentals
05.2018 - 08.2019
Certificate III -
Automotive Technology
Advanced Diploma -
Financial Planning