Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
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Matthew Small

Armadale,WA

Summary

Dedicated NDIS Support Worker with a proven track record of providing compassionate care and assistance to individuals with diverse abilities. Highly skilled in assessing and implementing personalized support plans, promoting independence and fostering a positive and inclusive environment. Strong interpersonal and communication abilities, coupled with a genuine commitment to enhancing the quality of life for those NDIS care.

Overview

20
20
years of professional experience

Work History

Private NDIS Support Worker

Private
12.2014 - 08.2023
  • Prescribing medication, aiding in client’s physical day to day routine and activities, recording shift management, driving client to appointments
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Garden Worker

Armond Gardens WA
07.2019 - 12.2021
  • Trimming and hedging, mulching, gardening, mowing
  • Enhanced plant health by implementing proper pruning techniques and weed control methods.
  • Increased customer satisfaction with custom garden designs tailored to individual preferences and site conditions.
  • Ensured safety of staff members through comprehensive training on tool usage, chemical handling, and general workplace procedures.
  • Completed projects within budget constraints through diligent resource allocation and effective cost management strategies.

Warehouse Assistant

Segals Outdoor Furniture WA
03.2012 - 12.2014
  • Recording and counting of sea containers stock, filling warehouse stock, repair of damaged stock, customer assistance at warehouse, customer deliveries and claims, locking and unlocking warehouse, supervisor of junior staff
  • Was a stand in warehouse manager for 5 months in Balcatta to cover for acting managers leave.
  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Assisted management in creating employee schedules, ensuring adequate staffing levels were maintained at all times for efficient operation.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.

Retail Assistant

Woolworths Bega NSW/ Karratha WA/ Belconnen ACT
12.2003 - 12.2009
  • Filling and rotating of stock, facing shelf items, checking and recording temperatures, loading and unloading trucks
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Karratha Senior High School
Karratha, WA

High School Diploma -

Lumen Christi Catholic College
Pambula, NSW
11.2004

Skills

  • Creativity
  • Leadership
  • Teamwork
  • Time Management
  • Problem Solving
  • Active Listening
  • Conflict Resolution
  • Customer Service
  • Organisation
  • Empathy
  • Decision Making
  • Emotional Support
  • First aid and CPR

References

  • Damon O Regan-Long term supervisor at Almond Gardens. 0499 519 807
  • Brain Rudd- Foreman at Segals Outdoor Furniture. 0434 437 407
  • Ricky Kirby- Longest running Manager at Woolworths Karratha. 0405 983 680

Hobbies and Interests

  • Creating, writing and performing music
  • Organising and participating in charity music gigs
  • Reading
  • Writing

Timeline

Garden Worker

Armond Gardens WA
07.2019 - 12.2021

Private NDIS Support Worker

Private
12.2014 - 08.2023

Warehouse Assistant

Segals Outdoor Furniture WA
03.2012 - 12.2014

Retail Assistant

Woolworths Bega NSW/ Karratha WA/ Belconnen ACT
12.2003 - 12.2009

High School Diploma -

Karratha Senior High School

High School Diploma -

Lumen Christi Catholic College

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Matthew Small