Matthew Smith
Berwick,VIC
Overview
23
23
years of professional experience
Work History
Courier Contractor
Fusion Freight
Braeside
05.2015 - 06.2023
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed company policies and procedures during shift.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Courier Contractor
Aus Iron
Dandenong, VIC
04.2013 - 11.2015
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Utilized GPS navigation systems to navigate faster routes.
- Contacted customers to confirm delivery details and locations.
Factory Hand
Dooza Engineering
Carrum Downs, VIC
02.2011 - 11.2012
- Carefully packaged finished products and prepared for shipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Used equipment properly to avoid workplace hazards or injuries.
- Used different machines and tools based on individual job requirements.
- Assembled products according to changing daily work orders and specific customer needs.
Factory Hand
Dooza Engineering
Carrum Downs, VIC
08.2005 - 11.2008
- Carefully packaged finished products and prepared for shipment.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Loaded and unloaded parts on production line to establish smooth operations.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected and adjusted work performed to meet expectations.
- Used different machines and tools based on individual job requirements.
Customer Service Representative
Ticketmaster
Melbourne, VIC
02.2005 - 10.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Rental Agent
Budget Rental Car
Frankston
01.2004 - 07.2004
- Placed sales calls and handled sales for incoming customer calls.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Excellent communication skills, both verbal and written.
Food and Beverage Attendant
Sheraton Towers
Southbank, VIC
02.2000 - 11.2000
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
Certificate II - Customer Service
UCMS
Melbourne, VIC11.2009
Advanced Diploma - Information Technology
Chisholm Institute
Berwick, VIC12.2008
Certificate II - Retail Operations
Victoria University
Melbourne, VIC09.2004
Skills
- Accurate Documentation
- Secure Loads
- Vehicle Deliveries
- GPS and Route Planning
- Assembly and Production
- Component Installation
- Customer Service and Assistance
- Complaint Logging and Resolution
- Administrative and Office Support
References on request
References available on request
References
References available via request
Timeline
Courier Contractor
Fusion Freight
05.2015 - 06.2023
Courier Contractor
Aus Iron
04.2013 - 11.2015
Factory Hand
Dooza Engineering
02.2011 - 11.2012
Factory Hand
Dooza Engineering
08.2005 - 11.2008
Customer Service Representative
Ticketmaster
02.2005 - 10.2005
Rental Agent
Budget Rental Car
01.2004 - 07.2004
Food and Beverage Attendant
Sheraton Towers
02.2000 - 11.2000
Certificate II - Customer Service
UCMS
Advanced Diploma - Information Technology
Chisholm Institute
Certificate II - Retail Operations
Victoria University