MATTHEW SPRATLING
LUCAS,Australia
Summary
I am a dedicated and professional employee who continues to provide effective and efficient support across all areas of the organization I am working in. Ensuring I always set a high standard in client care and providing a positive experience for not only the people I deal with, but my fellow employees. I am an enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of every task that is assigned to me and extremely motivated to learn, grow and excel in my field to become the best person I can be. I have a strong passion in caring for and helping people, especially the younger population, which has led me to study Psychology. I am looking forward to showcasing my new found knowledge and experience into my chosen career during my life.
Overview
12
12
years of professional experience
Work History
Learning Support Officer/Diversity Facilitator
St Patricks College
Ballarat, VIC
03.2023 - Current
- Working with students who have learning, wellbeing and behavioural difficulties
- Providing one on one assistance to these students when completing their work and assignments
- Working collaboratively with teachers and learning facilitators to implement strategies to ensure these students can work efficiently and assist in managing the classroom
- Understand each students Personalised Learning Plans to gain understandings of these students and how we can ensure we accommodate to their individual needs to overcome these difficulties
- Read through specialist reports to construct students Personalised Learning Plans
- Have an understanding of what these reports involve and filter through relevant information to ensure the learning plans are accurate and easy for teachers to read
- Meet regularly with students/parents/staff to review the learning plan and discuss students’ challenges, concerns and implement feedback
- Promote positive learning for these students by ensuring their challenges are accommodated for
- A first point of contact for students to relay these challenges to and be a voice of action for them
- Managing students who have wellbeing challenges, working closely with the counselling team to ensure they are well supported, as wellbeing is paramount to a student’s learning
- Promoting an inclusive educational environment to ensure best possible outcomes for these students
- Coaching various sporting teams
Client Services
Findex
Ballarat, VIC
03.2018 - 03.2023
- Training new staff on operating procedures and company services and offering support and my knowledge on specific tasks
- Answer several calls and emails per day, addressing client inquiries, solving problems, and providing relevant information
- Imputing client data online using all levels of Microsoft Office and ensuring the data is update and accurate
- It is critical this is correct as client’s advice document is generated from this
- Implementing advice recommended by our Financial Advisers for each client
- These include setting up new accounts, investing clients’ money, transferring funds from an existing fund, and completing client withdrawals from their Super, Pension and Investment Accounts and ensuring these are paid to correct accounts
- Recently have become a Client Services Manager and responsible for our client service's team
- I manage 9 staff members across Victoria and Dubbo in NSW and my role is to ensure they have adequate tasks for the day, and that they maintain a sufficient workload
- As well as ensuring they are enjoying their work and learning along the way
Bar/Gaming Attendant
North Ballarat Sports Club
Ballarat, VIC
09.2013 - 02.2018
- Performed cash handling duties, provided change and balanced money at end of shift
- Responsible for day to day running of the venue which involves setting up the workplace at the beginning of the day, making sure fridges and cupboards are stocked
- Resolving Customer and Employee complaints promptly
- Reported concerns, broken machines, and out-of-order games to supervisor to ensure these get fixed promptly
- Welcomed and greeted customers as they enter the gaming room and bistro, answered questions, and provided excellent customer service to ensure a positive experience for our patrons
- Ensuring RSA and RSG polices are followed
- Assisting in other areas of the venue e.g.: bistro and functions when required to ensure no delays in delivering food
- Completing stock take at the start of every week and ordering required amount of alcohol and soft drinks to ensure the club has adequate beverages for the week
Education
Bachelor of Science - Psychology
Swinburne University of Technology
Melbourne, VIC12-2025
Completed Online Training -
St Patricks College
Ballarat12-2024
Completed VCE -
St Patricks College
Ballarat12-2013
Skills
- Personalised learning plans
- Behavioural support
- Data entry
- Team management
- Inclusive education
- Time management
- Problem solving
- Wellbeing support
- Report writing
- Professionalism
- Excellent communication
Personal Interests
- I love watching all sports and have a strong passion for watching as many NBA, AFL, Cricket and Soccer games as I can
- I love spending time with my friends and family and doing life everyday with them.
- I have recently become a father and its an amazing experience
- I support the Carlton Football Club in the AFL, and I attend most games all season
- I coach Carngham Linton Football Club Under 18s team
- Travelling
- Listening to music & podcasts
- Running
References
- Ms Kathryn Ward
Teaching Staff
St Patricks College
kward@stpats.vic.edu.au
- Mr Howard Clark
Teaching Staff
St Patricks College
hclark@stpats.vic.edu.au
Timeline
Learning Support Officer/Diversity Facilitator
St Patricks College
03.2023 - Current
Client Services
Findex
03.2018 - 03.2023
Bar/Gaming Attendant
North Ballarat Sports Club
09.2013 - 02.2018
Bachelor of Science - Psychology
Swinburne University of Technology
Completed Online Training -
St Patricks College
Completed VCE -
St Patricks College
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