Summary
Overview
Work History
Skills
Timeline
Generic

Matthew Stokes

Summary

I'm a dedicated individual with a passion for providing top-notch Customer Service. I'm skilled in handling Customer Inquiries, Complaints and Refunds. I've honed my Leadership Skills and Communication Skills, contributing to a notable improvement in Customer Satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Representative

Optus
11.2024 - 05.2025

Full Time

  • Finding opportunity for sales and developing tailored solutions to satisfy customers needs and/or fix customers issues.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
  • Opening and Closing the Store.
  • Till and Cash Management.

Customer Service Assistant Manager

Coles
08.2019 - 11.2024

Part Time

  • Team Management and Encouragement for KPIs.
  • Rostering and Roster Changes.
  • Opening and Closing the Store.
  • Till and Cash Management.
  • Maintained Stock Counts.
  • Training Staff.

Assisted Other Departments when Needed:

  • Fresh Produce (- Stock and Display Management)
  • Grocery (- Shelf Stacking, Stocktake, etc.)
  • Dairy/Freezer (- Stock and Display Management)
  • Click and Collect (- Customer Order Picking and Delivery)

Kitchen Hand

McDonalds
02.2019 - 08.2019

Casual

  • Managed Food Storing and Temperatures.
  • Cleaned and Maintained Kitchen Surfaces and Regularly Used Tools and Utensils.
  • Preparing Orders for Customers.

Warehouse Worker

Cablex Pty Ltd
01.2019 - 01.2019

Casual

  • Maintained Warehouse Counts for Accurate Stock Counts.
  • Packaging Orders for Customers.

Skills

  • Attention to Detail
  • Quick Learner
  • Creative
  • Imaginative
  • Motivated
  • Ability to Handle Pressure

Timeline

Sales Representative

Optus
11.2024 - 05.2025

Customer Service Assistant Manager

Coles
08.2019 - 11.2024

Kitchen Hand

McDonalds
02.2019 - 08.2019

Warehouse Worker

Cablex Pty Ltd
01.2019 - 01.2019
Matthew Stokes