MATTHEW TADROS
Parramatta
Summary
Dynamic Customer Sales Representative with a proven track record at NRMA, achieving top sales and MVP recognition. Skilled in customer service excellence and performance tracking, I thrive in fast-paced environments, leveraging advanced Excel skills and effective communication to drive results and mentor team members.
Overview
10
10
years of professional experience
Work History
Customer Sales Representative/Referral (CSR)
NRMA
Sydney
10.2024 - Current
- Tailored roadside assistance to members, enhancing customer satisfaction.
- Assisted customers with inquiries about products and services.
- Processed sales transactions efficiently and accurately.
- Provided product recommendations based on customer needs and preferences.
- Resolved customer complaints with professionalism and empathy.
- Maintained adherence to KPIs for 18 consecutive months, contributing to consistent performance.
- Assisted NRMA in rolling out new technology, improving service delivery.
- Guided new developers through onboarding processes.
Senior Accountant
Tax and Future Investments
06.2024 - 10.2024
- Preparation of financial statements including note disclosures, reconciliations to the general ledger, and cashflow schedules.
- Preparation and lodgement of BAS statements and income tax returns.
- Reviewed offshore team members’ work and coached on testing approaches for key financial statement items, enhancing accuracy in goodwill, financial assets, provisions, acquisitions, and disposals.
- Conducted detailed reviews and analyses of profit and loss statements and balance sheets, identifying trends and discrepancies to support strategic decision-making.
- Managed onshore workflow through daily meetings and task allocation, ensuring alignment and timely completion of financial reporting.
- Processed weekly, fortnightly, monthly, and annual payroll, ensuring accurate STP lodgement and timely finalisation.
- Mentoring and training onshore staff with a focus on tax fundamentals and accounting best practice.
Senior Accountant
ClearStone Group
11.2021 - 06.2024
- Preparation of financial statements including note disclosures, reconciliations to the general ledger, and cashflow schedules.
- Detailed review and analysis of profit and loss statements and balance sheets.
- Preparation and lodgement of BAS statements and income tax returns.
- Reviewed offshore team members’ work and coached on testing approaches for key financial statement items.
- Managed offshore workflow through daily meetings and task allocation to ensure timely completion of financial reporting.
- Weekly, fortnightly, monthly, and annual payroll preparation, STP lodgement, and finalisation.
- Mentored and trained offshore staff on tax fundamentals and accounting best practices, fostering a knowledgeable and compliant team.
Senior Accountant
Gadallah & Co
08.2019 - 11.2021
- Executed external audit engagements for non-listed and ASX-listed clients, ensuring compliance and accuracy.
- End-to-end audit planning and delivery, ensuring compliance with accounting standards.
- Prepared financial statements, including reconciliations and cashflow statements, to provide clear financial insights.
- Prepared and lodged BAS statements and tax returns, maintaining regulatory compliance and timeliness.
- Reviewed junior staff performance and provided coaching to enhance skills.
Bookkeeper
AAA Mortgage Finance Ltd
08.2016 - 08.2019
- Managed accounts receivable, accounts payable, and payroll to maintain timely financial operations.
- Prepared financial reports and conducted trend analysis to support informed decision-making.
- Recorded and processed daily financial transactions to ensure accurate financial data.
- Maintenance of compliant financial records and reporting systems.
Education
Bachelor of Accounting and Finance -
Australian Catholic University
11-2020
HSC -
Reddam House
Woollahra09-2014
Skills
- Sales process optimization
- Customer service excellence
- Sales reporting
- Performance tracking
- Customer training
- Advanced Excel skills
- Microsoft Office proficiency
- Workflow management
- Relationship management
- Problem solving expertise
- Regulatory awareness
- Team collaboration
- Effective communication
- Presentation skills
- Adapts under pressure
- Attention to detail
Websites
References
Available upon request
Accomplishments
- Top Salesman for September 2025 Quarter 1.
- MVP (achieving in all areas) December 2025 Quarter 2.
- Third Place Top Salesman December 2025 Quarter 2.
Timeline
Customer Sales Representative/Referral (CSR)
NRMA
10.2024 - Current
Senior Accountant
Tax and Future Investments
06.2024 - 10.2024
Senior Accountant
ClearStone Group
11.2021 - 06.2024
Senior Accountant
Gadallah & Co
08.2019 - 11.2021
Bookkeeper
AAA Mortgage Finance Ltd
08.2016 - 08.2019
Bachelor of Accounting and Finance -
Australian Catholic University
HSC -
Reddam House