Matthew Tan
Kardinya,WA
Overview
3
3
years of professional experience
Work History
IT Technician
Procom
11.2022 - Current
- Working with major Banks and their clients.
- Install, configure, and test EFTPOS terminals and peripherals.
- Diagnose and repair hardware and software issues.
- Respond to customer service requests and troubleshoot technical issues.
- Maintain accurate records of all service activity.
- Work with other technicians and IT personnel to resolve complex issues.
- Manage appointments and meetings, ensuring timely attendance and adherence to protocols.
- Prioritize tasks and identify potential conflicts or delays.
- Liaise with clients to schedule meetings and appointments, respecting their availability.
- Implement and enforce strict security protocols to protect client information.
Laborer
Hello Fresh
04.2021 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked alongside team to accomplish work goals according to schedule.
Picker Packer
Border Express
06.2021 - 03.2022
- Loaded and unloaded materials onto trucks and trailers.
- Scanned packages and boxes and moved to loading dock for shipment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Applecross Senior High School
Ardross, WA12.2020
Skills
- Hardware Installation
- Customer Service
- Problem Solving
- Vendor Management
- Schedule Coordination
- Technical Documentation
Timeline
IT Technician
Procom
11.2022 - Current
Picker Packer
Border Express
06.2021 - 03.2022
Laborer
Hello Fresh
04.2021 - 09.2022
High School Diploma -
Applecross Senior High School