Matthew Tedder
Melbourne,VIC
Summary
Dynamic professional with a proven track record in administrative support and customer service excellence, notably at Lucas Realestate. Skilled in application process proficiency and fostering team collaboration, I have significantly enhanced tenant satisfaction and streamlined leasing processes. Demonstrates exceptional communication skills and a commitment to achieving company goals.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Lucas Realestate
03.2023 - Current
- Followed up on tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out and move - in walk-throughs with tenants and Landlords to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- conducted open for inspections in properties
- Conducted routine inspections
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- completed admin tasks
Leasing Consultant
MICM Real Estate
05.2022 - 03.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Liaising with prospective Renters (face to face, via the phone and internet/email)
- Monitoring available rental properties and statistics
- Conducting Open For Inspections and assessing tenancy applications
Reservation Agent
Hertz Car Rental
04.2019 - 05.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintain accurate and detailed customer records, including order information, contact interactions, and issue resolutions.
- Collaborate with other departments to ensure timely and efficient resolution of customer issues.
- Participate in ongoing training and development to stay updated on product knowledge and customer service best practices.
- Meet and exceed performance targets for customer satisfaction, sales, and service metrics.
Retail Worker
Coles Supermarket
06.2016 - 04.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Certificate IV - Real Estate
Entry Education
Melbourne, VIC05.2022
High School Diploma -
Sunbury College
Sunbury, VIC12.2018
Skills
- Administrative Support
- Telephone and email etiquette
- Application process proficiency
- Appointment Scheduling
- profficent in time management
- Excellent Customer Service Skills
- Excellent Communication Skills with , potential clients, colleagues and third parties
- Excellent team player and are willing to offer support to other team members
- Always maintained a professional and presentable appearance
Timeline
Assistant Property Manager
Lucas Realestate
03.2023 - Current
Leasing Consultant
MICM Real Estate
05.2022 - 03.2023
Reservation Agent
Hertz Car Rental
04.2019 - 05.2022
Retail Worker
Coles Supermarket
06.2016 - 04.2019
Certificate IV - Real Estate
Entry Education
High School Diploma -
Sunbury College
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