Matthew Toohey

• Drive contract optimisation through provision of tools, processes and procedures and continuously monitor reporting on ROI to EGM's, CFO and CEO
• Provide Guidance to Sector General Managers and Contract Managers to improve operational efficiency through reviewing operations, refining rosters to drive margin improvement and introduce new practices, innovation, and technology
• Support the Commercial team in understanding local markets and competition to assist in bids as SME for Cleaning & Systems, in Pacific, review benchmarks for tenders to help drive growth
• Collaborate with Procurement to assess best products and ensure delivery of best standard of cleaning in all markets
• Develop and implement KPIs, sustainable products and supply chain options
• Implement consistent cleaning processes, procedures, systems, training, and reporting
• Develop marketing collateral to support concepts, promotions, and all forms of consumer engagement
• Provide input into training materials for onboarding and training of employees and managers (i.e., e-learning, videos, and guides)
• Lead and support sectors with mobilisation of new startups and refurbishments.
• Championed diversity and inclusion efforts within workplace, resulting in inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Established team priorities, maintained schedules and monitored performance.
• Cross-trained existing employees to maximise team agility and performance.
• Improved safety procedures to create safe working conditions for workers.
• Led change management initiatives to drive organisational transformation without compromising employee morale or productivity levels.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

Portfolio - Resources Contracts

• BMA/BHP - Buffel Park Village (Contract End 2020) – QLD
• FMG Japukayinya Village (2018-2020) – WA
• Homeground Village Gladstone – QLD
• Wandoan Windmill Village – QLD
• Genex Kidston Connection Project - QLD
• OZ Minerals Carrapateena – Tjungu & Exploration Village - SA

Portfolio - Education Contracts

• Bond University – Gold Coast QLD
• Griffith University - 5 Campuses QLD
• Campus Living Village - Gold Coast QLD
• Introduced new methods, practices, and systems to reduce turnaround time.
• Provided analytical rationale to identify, develop and implement activities within allocated account base.
• Interacted well with customers to build connections and nurture relationships.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Identified areas for improvement within organisation, implementing changes that led to increased productivity and profitability.
• Managed change effectively during periods of rapid growth
• Championed a culture of continuous improvement within departments, fostering atmosphere of innovation and growth that translated into better customer experiences.
• Reduced operational risks while organizing data to forecast performance trends.

Oversee all Village Operations

• Villages - Woodie Woodie, Yandi, Wiluna, Searipple & Roy Hill Rail Project x 4
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Oversaw budget planning & strategy development.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Devised and executed training plans for new and existing staff to support competency and compliance.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Built strong rapport with vendors, securing terms for contracts and negotiations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
• Spearheaded operational procedures and processes to improve efficiency and optimize operations.

• Systems implementations and exploration (FM, Accommodation, Tavern/Retail & other)
• Developed and implemented project plans and budgets to ensure successful execution.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Developed and initiated projects, managed costs, and monitored performance.
• Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.

• Mobilisation and Set up of new Village Operations
• Managed risk assessments and implemented mitigation strategies to minimize potential issues transition
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Maintained accurate records on village finances, contracts, permits/licenses issued in an organized manner to facilitate smooth operations during audits or reviews from higher authorities.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Implemented sustainability initiatives, promoting environmental awareness and eco-friendly practices within the village

Pannawonica Township Operations

• Village, Supermarket. Mine Site Cleaning, Transport, Grounds, Maintenance & Mechanical, Post Office & Tavern

• Financial Management
• Employee Management
• Guest Management
• Front Office
• Sales, Marketing, Promotions and Guest Service
• Housekeeping and Maintenance
• Occupational Safety and Health
• Oversee Kitchen and four F&B outlets
• Menu planning and costing's.

• Training and development of 13 Managers, 15 Supervisors and 78 Staff
• Activities, Boutique, Food & Beverage, Nurses, Front Office, Housekeeping, Kitchen, Duty Managers, Human Resources/Payroll, Kitchen, Maintenance, Spa, Purchasing and Water sports
• Monitor and manage key business performance indicators and implement and measure improvements without compromising quality of product
• Set goals for increasing guest satisfaction monthly survey results, communicating these with entire resort team
• Attend community events that have a potential to increase & improve business
• I ensure all staff are made aware of and abide by all company regulations and procedures as detail the induction program
• Ensure all department managers and line staff complies with, all legislation relating to anti-discrimination, sexual harassment, and workplace health & safety
• Responsible for maintaining resort-based information Technology/Systems
• Manage labour cost and manning levels in line with budget /forecast
• Monitor expenditure to minimise expenses and ensure that group purchasing agreements are utilised to their maximum advantage
• Ensure all safety procedures and environmental guidelines are followed especially regarding Food Hygiene, the Sewage Treatment Plant and Water Treatment Plant
• Conduct employee performance development reviews.

• Oversee Front Office, Night Audit and Reservations team in the successful operation of their department with a key focus on: Customer service, customer relations, sales, room allocation, FO reports, yield management, ledger administration, staff cost
• Oversee the F & B teams in the successful operation of their department in F & B cost and control, standards and quality, budgets, efficiency and profitability, health and safety, menu and wine list compilation, Sales, and Marketing
• Complete month end reporting on rooms and F&B
• Relieve the General Manager during absences from hotel.