Matthew Tsirigotes

• Trained employees on equipment operation and safety protocols.
• Managed day-to-day operations of warehouse, and supervised warehouse operations by managing employees during shifts.
• Monitored performance and safety practices of 25-person warehouse staff.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

• Referee development, supervising, evaluation and guidance, and staff rostering including officials, bench staff, canteen and venue managers.

• Trained staff in regards to financial protocols and equipment.

• Administration of the Ultimate Basketball League, including rostering of games and officials, appraising officials and other administration responsibilities for two leagues

• Liaised between teams, staff, venues and Operations Management regarding any concerns regarding staff performance, player behaviour, safety and community concerns including operations in regard to COVID-19 requirements.
• Oversaw and mentored team of staff in regards to statistical recording of games and officiating.

• Oversaw the development of 50 basketball officials.
• Managed various training courses by developing curricula, instructions, documents and practical evaluations.
• Worked alongside and assisted stadium administrative staff, to provide quality customer service and duty of care to all participants.
• Worked flexible hours; night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.

• Supervised and trained teams of distributors.
• Maximized sales by effectively rolling out new incentive programs across region.
• Evaluated employees to assess and provide performance feedback.
• Oversaw ordering and promotion of products, and maintenance of accounts.
• Helped select new staff by attending interviews.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Assessed and authenticated customer exchanges, voids and returns.
• Assisted with preparing information required for quotes and addressed potential service concerns.