Matthew Vernon Joshua Smith
Atwell,Australia
Summary
Results-driven Supervisor with expertise in tree rigging and quality control. Enhances customer satisfaction through effective communication and leadership. Trains and develops teams while ensuring safety compliance and managing operations for high-stakes projects.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Supervisor
Assured tree Services
Perth, WA
10.2020 - Current
- Led daily operations for team of 15 employees.
- Coordinated daily schedules for pruning, cleanup, and storm response to ensure timely service delivery.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Trained crew members on tree care methods, rigging, and jobsite standards.
- Trained new employees on company policies and procedures.
- Inspected trucks, chippers, saws, and climbing gear before field assignments.
- Recruited and trained new employees to meet job requirements.
- Guided newly hired employees on company programs and procedures.
- Delivered safety training sessions to support workplace safety compliance.
- Followed safety procedures around chainsaws, lifts, ropes, and work zones.
- Completed monthly inventory checks to maintain stock levels for all products.
- Applied quality control measures to maintain company standards.
- Prepared daily service quotations for customers
- Communicated with customers about service details, access needs, and work timing.
- Handled customer complaints promptly while supporting satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Stayed calm and professional during stressful situations and helped settle tense situations.
- Reviewed completed work to confirm consistency, quality, and conformance.
- Inspected trucks, chippers, saws, and climbing gear before field assignments.
- Developed strategies to enhance customer service standards, resulting in improved client satisfaction.
- Held weekly meetings with team members to review upcoming tasks and project deadlines.
- Supported tree service crews with removal and trimming work.
- Managed operations for million-dollar company, overseeing half a million dollars in daily gear quotations.
Tree care Supervisor
Assured Tree Services
04.2018 - 10.2020
- Expanded knowledge in tree lopping industry at Assured Tree Services with current certificates, licenses, and tickets. Daily duties have included:
- Supervised small team, liaised with clients, and quoted jobs regularly.
- Executed tree cutting and trimming tasks for large trees across various clients in Perth.
- Daily use of a range of heavy machinery and equipment including maintenance and general upkeep of tools.
Supervisor
Assured Tree Services
11.2014 - 04.2018
- I have further extended my knowledge within the tree lopping industry during my time at Assured Tree Services. All of my certificates, licenses and tickets are current and up to date. Daily duties have included:
- Supervised small team, coordinated client communications, and provided job quotes to ensure timely project delivery.
- Executed cutting and trimming of large trees for clients across Perth, ensuring safety and satisfaction. of large trees for varying clients across Perth.
- Utilized and maintained heavy machinery and equipment for efficient operation and safety compliance.
Crew Leader
Specialised Tree Lopping
Bayswater, WA
09.2012 - 11.2014
- - Managed and supervised crew members, coordinating with clients and team members to deliver high-quality job completion.
- - Led tree lopping crews across residential and commercial sites for specialised tree lopping.
- - Worked effectively within small or large crews to complete tasks safely and efficiently.
- - Used heavy equipment and machinery daily, including chainsaws, chipper machine, blower vac, hedgers, and squirrel, with daily maintenance completed on equipment.
- - Supervised chainsaw, chipper, and stump grinding operations during daily work.
- - Directed safe lowering of branches and limbs during tree removal jobs.
- - Inspected work sites for hazards before climbing, rigging, and cutting work.
- - Completed OHS reports and followed OHS policies and standards during daily work.
- - Coordinated pruning, removal, and cleanup work with arborist team members.
- - Assisted in hedge pruning of street trees in collaboration with local government shires, ensuring adherence to community standards.
- - Trained new hires on job duties, safety protocols, and company policies.
- - Mentored newly hired crew members to prepare each for job roles.
- - Communicated with customers to clarify site access and work plan details, ensuring alignment with project requirements..
- Communicated with customers about access, work plans, and site requirements
- - Cut and trimmed large trees for commercial businesses, government departments, local schools, defense bases, main roads, and private clients.
Crew Member
Busselton Tree Lopping
South West, WA
04.2010 - 09.2012
- I have gained experience in the tree lopping industry during my employment. Some of these skills include.
- Supervised team members on tree lopping projects, ensuring adherence to safety protocols and compliance with regulations.
- Cut and trim large trees to maintain healthy growth and aesthetics.
- Removed overhanging limbs from power lines according to western power standards and requirements.
- Use of various machinery including chain saws, chippers and EWP.
- Maintained and serviced machinery daily to ensure optimal performance and safety.
- Knowledge of OHS within the workplace.
- Ability to work as a part of a large or small team.
- Upkeep of appropriate paperwork relating to western power specific jobs.
10.2009 - 04.2010
- Lawn mowing and landscaping for a private business. Skills gained during this period of employment.
- Maintaining reticulation systems.
- Use of a variety of lawn mowing machinery in the upkeep of lawns.
- Use of whipper snipper, edger, hedge trimmer and leaf blower according to manufacturer's guidelines.
- Maintained all of the equipment and machinery on a daily basis.
- Ability to work independently or as part of a team.
Action Interiors
01.2009 - 10.2009
- During this period of employment I worked as a fly in/ fly out worker on a BHP mine site in Port Headland as a Ceiling fixer. I worked on walls and ceilings for all new offices in the railway department of the mine site. I worked independently and as a part of a team on big projects working long hours and long periods at a time.
Watervale for Ceilings
01.2004 - 11.2008
- Completed my trade certificate in ceiling fixing. Skills learnt during this time include:
- Fixing gyprock sheets to roof timbers.
- Flushing joints and taping in joints.
- Measuring correctly to ensure correct sheet fitting and minimal wastage.
- Correct manual handling and knowledge of OHS principles.
- Use of stilts, flushing boxes, sanding machines, saws, Stanley knife and drills.
- Being able to safely use trestles to fit cornice between wall and ceiling.
- Being able to correctly read plans for measurements and shop fit outs.
- Ability to assemble stud walls.
- Work as a part of a team environment.
Education
Year 10 studies -
Donnybrook High School
Donnybrook, WA12-1999
Trade certificate - Ceiling fixing
Balga TAFE
Skills
- Tree rigging
- Chainsaw operation
- Equipment inspection
- Safety compliance
- Leadership
- Quality control
- Problem solving
- Process improvement
- Continuous improvement
- Project management
- Operations management
- Crew supervision
- Team scheduling
- Inventory control
- Customer service
- Conflict resolution
- Effective communication
- Proactive leadership
- Decision making
- Analytical thinking
- Decision making
- Risk management
- Employee development
- Staff management
- Training
- Policy and procedure development
- Staff discipline
- Staff education
- Talent acquisition
- Negotiation
- Documentation and reporting
- Process monitoring and improvement
- Expectation setting
- Business development
- Performance management
- Strategic planning
- Schedule oversight
- Emergency response
- Relationship building
- Independent teamwork
- Results-driven approach
- Attention to detail
- Adaptability
- Professionalism
- Excellent communication
- Employee motivation
- Team building
- Priority management
- Complex problem-solving
- Financial management
- Safety protocols
- Policy enforcement
- Continuous learning
- Adaptability
- Professionalism
- Talent acquisition
- Emergency response
- Employee coaching
- Schedule oversight
- Regulatory compliance
Certification
- Certified Level 1 Senior Coach.
- National Police Clearance.
- Current C class WA driver's license.
- Western Power Network Authority card.
- Current Senior First Aid certificate.
- LV/HV power line ticket.
- Ticket in trim and cut of felled trees.
- Chain saw ticket.
- Perform EWP rescue.
- Perform EWP Controlled Descent Escape.
- License to perform high risk work.
- ISA main roads induction card.
- White card 10716801
- Ticket to operate a mobile chipper/ mulcher.
- Trade certificate in ceilings.
Personal Information
Driving License: C class WA driver's license
Timeline
Supervisor
Assured tree Services
10.2020 - Current
Tree care Supervisor
Assured Tree Services
04.2018 - 10.2020
Supervisor
Assured Tree Services
11.2014 - 04.2018
Crew Leader
Specialised Tree Lopping
09.2012 - 11.2014
Crew Member
Busselton Tree Lopping
04.2010 - 09.2012
10.2009 - 04.2010
Action Interiors
01.2009 - 10.2009
Watervale for Ceilings
01.2004 - 11.2008
Year 10 studies -
Donnybrook High School
Trade certificate - Ceiling fixing
Balga TAFE