Matthew Wagner

I’ve always believed that the best customer service doesn’t just fix problems - it leaves people feeling heard, supported, and confident. My name is Matthew, and I’ve spent the past few years helping people - many of them elderly or vulnerable - solve technical challenges that directly impact their safety, independence, or daily comfort.

Working in a busy telco helpdesk, I’ve become a specialist in solving internet, phone, FTA TV, and medical alarm issues often for aged care and retirement communities. Every day, I speak with people who may be confused, stressed, or frustrated. It’s my job to stay calm, think fast, and guide them through, step by step

I’m looking to join a company that values trust, quality, and customer connection and I want to grow with a team that shares my passion for making things work better for people. Wherever I go, I bring heart, technical curiosity, and the drive to constantly improve.