Summary
Overview
Work History
Skills
Timeline
Referees
Referees
Generic

Matthew Wagstaff

Cairns,QLD

Summary

Organized Maintenance Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

23
23
years of professional experience

Work History

Maintenance Technician

Pacific Hotel Cairns
06.2022 - Current
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles, and door closers.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Developed and implemented strategies to improve maintenance processes.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Installed and maintained plumbing and HVAC systems.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Replaced worn or broken parts on machines and equipment.
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.

Housekeeping / Maintenance

Alamanda Resort
02.2019 - 06.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Rotated linens in storerooms and replenished when supplies ran low.

Coffee Barista

Briagolong Cafe
04.2018 - 01.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.

Kitchen Hand /Housekeeping Attendant

Badger And Hare
05.2017 - 04.2018
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Sales Assistant

UTEK Communications
06.2009 - 10.2012
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Warehouse Storeman

Wedderburn Scales
01.2007 - 04.2009
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Kept warehouse up to safety and health regulations at all times.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Completed cycle counts and monthly inventory.
  • Improved efficiency with quick and accurate loading of boxes.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Audio Technician

Billy Hydes Music
05.2000 - 12.2006
  • Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
  • Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
  • Operated, maintained and repaired PA control, stage monitoring, amplification and instrument and vocal reinforcement to support highest overall sound quality.
  • Captured and recorded audio using standard field audio equipment.
  • Provided audio mixing and recording expertise to field and studio-based productions.
  • Enhanced sound quality and added various sound effects to recordings.
  • Established and maintained accurate inventory of equipment to prevent loss or theft.

Skills

  • Safety Awareness
  • Problem-Solving Ability
  • HVAC Systems
  • Equipment Installation
  • Blueprint and Schematic Understanding
  • Mechanical Troubleshooting
  • Power and Hand Tool Use
  • Mechanical Expertise
  • Apartment Painting
  • Organizational Abilities
  • Drywall Painting
  • Daily Cleaning and Sanitation
  • Troubleshooting Strengths
  • Equipment Repair
  • Machinery Lubrication
  • Facility Upkeep
  • Plumbing Repairs
  • Voltage Testers
  • Facilities Painting and Repair

Timeline

Maintenance Technician

Pacific Hotel Cairns
06.2022 - Current

Housekeeping / Maintenance

Alamanda Resort
02.2019 - 06.2022

Coffee Barista

Briagolong Cafe
04.2018 - 01.2019

Kitchen Hand /Housekeeping Attendant

Badger And Hare
05.2017 - 04.2018

Sales Assistant

UTEK Communications
06.2009 - 10.2012

Warehouse Storeman

Wedderburn Scales
01.2007 - 04.2009

Audio Technician

Billy Hydes Music
05.2000 - 12.2006

Referees

Arthur Barsby  - Maintenance Manager Pacific Hotel Cairns  0413 372 186


Mandy Ford - General Manager - Alamanda Resort Palm Cove 0459 520 666


Donna Quinne  -  Manager - UTEK COMMUNICATIONS  Sale VIC 0407 446 051


David Stothers -  Owner / Manager - Stothers music   Victoria 0448 146 647


Referees

Arthur Barsby  - Maintenance Manager Pacific Hotel Cairns  0413 372 186


Mandy Ford - General Manager - Alamanda Resort Palm Cove 0459 520 666


Donna Quinne  -  Manager - UTEK COMMUNICATIONS  Sale VIC 0407 446 051


David Stothers -  Owner / Manager - Stothers music   Victoria 0448 146 647


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