Matthew Wall

Project: New Westlaw (Australia and New Zealand)

• Program management and governance oversight of the product and commercial (GTM) launch of ANZ's flagship legal research platform: New Westlaw (Australia & New Zealand).
• Complex content migration and technology transformation project leveraging global product platforms, infrastructure and resources.
• 200+ internal and external resources across global regions (Australia, New Zealand, Asia, USA, UK, Europe).
• Budget $15M USD. Monthly financial forecasting and reporting.
• Ownership of C-Level Executive Steering Committee + Workstream reporting to communicate updates on program status, program risks and issues, program performance and compliance.
• Developed, maintained and influenced positive working relationships with stakeholders of all levels (C-Level, Directors, PMO managers) across multiple global regions.
• Planning and governance across Go-To-Market (GTM) program of cross-functional workstreams (Product, Content, Sales, Proposition, Finance, Product Operations, Customer to Cash, Marketing, Digital, Customer Experience, Training).
• Management of IRAD (Issues, Risks, Actions, Decisions).
• Leading multidisciplinary teams to drive project toward milestones.
• Mentored colleagues on productivity strategies and performance improvement plans to accomplish challenging goals and demanding timelines.
• Forged local and global stakeholder relationships and maintained continued commitment and confidence throughout the program planning and project lifecycle through regular and effective communication.
• Led and managed planning forums and workshops locally and virtually (global) across multiple time zones and business workstreams / business units.
• Agile and Waterfall approaches, realising success through application of SDLC methodologies and exceptional leadership skills.
• Manged changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Improved success of program by making proactive adjustments to delivery and operations.
• Oversaw internal and external deliverables by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
• Implemented global BAU product support program.

Project: Westlaw China

• Project management of a complex legal regulatory and compliance project in China.
• Management and collaboration of 10 resources across Australia and Asia
• Developed and implemented operational workflows under guidance of Legal General Counsel personal in Singapore, Sydney and London.

Project: Legal Tracker

• Project and client management of a complex product implementations for Tier 1 clients - Eastern & Southern African Trade & Development Bank (Kenya/UK) and TikTok (China).
• Collaborated with project resources in USA, Australia, UAE, Hong Kong, Singapore and China.
• Detailed reporting and governance led to successful delivery within tight SLA deadlines.

Personal Highlights

• KPI ratings: Very Strong Achieved (2018); Achieved (2019); Very Strong Achieved (2020).
• Regional (Asia/Oceania) winner of TR Mental Health Day Challenge (2020).

Technical Project Management

• Undertook technical project delivery of cvMail (Applicant Tracking System) HR product solution.
• Fostered and united five (5) reports (developers & business analysts).
• Coordinated and scheduled work with key vendors across APAC, UK, USA.
• Amplified stakeholder relationships, commitment and confidence throughout planning and project lifecycle through regular and effective communication tools and processes.
• Interacted with staff and clients at all levels and capacity to discuss complex technical subjects in clear and understandable terms.
• Stabilised and optimised team performance to ensure operational targets (SLAs) were met or exceeded.
• Identified potential areas of product development and delivery improvement.
• Integrated Agile SCRUM methodologies (stand-ups, product backlog reviews, planning, retrospectives, reporting) utilising industry tools (Jira, Trello, Office 365 suite).
• Undertook complex BigRedSky (HR platform) implementation (BRS) for South Australian government (iworkfor.sa.gov.au) in Adelaide.

General Data Protection Regulation (GDPR) - Regulatory and Compliance for cvMail

• Accounable for all deliverables and global communication of the GDPR initiative despite significant technical, resource and timeframe challenges.
• Orchestrated project within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders (Legal, Privacy, Security, Technology BUs) across global jurisdictions.
• Mitigated risk of product revenue ($3m USD) impact by ensuring product was GDPR compliant within externally set global timeframe.
• Key stakeholders included ANZ CEO, Legal General Counsel, Technology Directors, Privacy and Security departments.
• Documented business cases and secured exemptions (as required).
• Technology deliverables included solutions addressing Two Factor Authentication (2FA), Data Obfuscation, Disaster Recovery, Splunk (Logging), Vormetric (Encryption), Veracode (Cloud Security), 3rd Party HR Implementations (Seek, Propel, LinkedIn, Vieple).

• Successfully led multiple complex end-to-end educational focused project delivery utilising Agile, PRINCE2 and Waterfall methodologies.
• PRINCE2 stage reporting, chaired project and steering committees. Managed IRAD decision logs, risk and issue mitigation.
• Implemented an agile delivery process promoting an open and collaborative approach, providing team members with the end to end project plan and visibility of work undertaken by all resources on projects.
• Liaising with multiple stakeholders including internal and external clients, project teams, subject matter experts and vendors.
• Tenders, contract establishment, month end reporting, governance meetings, contract variations and completion.
• Recruitment of permanent staff and contractors, forecasting required resources and management of four (4) direct reports.
• Project scoping, budget planning, expenditure and reforecast reporting.

Key Highlights & Achievements

• Project management of the Early Childhood Resource Hub - 24 months, 29 project resources, SME’s, vendors. Australia Government (federally funded) $1.8m AUD budget.
• Ensuring the SLA’s for multiple concurrent projects are delivered to the highest standards, on time and budget for all clients and stakeholders.
• Strived above and beyond the requirements of the role to ensure a greater level of satisfaction with the customer to provide a high-quality delivery.
• Employee KPI rating ‘Exceeds Expectations’ in 2014 and 2015 (top 10%).

Management and delivery of digital services (Analytics, Video, Design, Testing, Product Support & Consultation) across the organisation and client projects.