Matthew Wang

• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Educated staff on organizational mission and goals to help employees achieve success.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Built strong relationships with customers through positive attitude and attentive response.
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wipe counter and sanitized equipment to maintain clean food prep and dining areas.

performed food preparation responsibilities to meet franchise standards for qualities speed and packing.

reduced customer wait time by quickly operating customer window sales register.

Resolved challenging customer complaints to full satisfaction by promotion brand loyalty and maximizing repeats business.

Replenished condiments beverages and supplies while maintaining the cleanliness of service areas.