- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Adventure Travel
- Health and Fitness
- Swimming
- Good food
- Martial Arts
Matthew Waudby
Caloundra,QLD
Summary
Motivated Service Worker with years of experience inside of the hospitality industry, exceptional social skills, effective communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Security Guard/Crowd Controller
QSEC Security
07.2020 - Current
- Maintain a safe environment for staff and visitors through proactive surveillance and communication.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Complete full building and grounds patrols to spot and investigate concerns.
- Currently head guard at The Post Office Night Club on Ocean Street in Maroochydore
- Provide excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remain calm, assertive, and mindful to think critically and problem solve during stressful situations.
Lead Barista
Cubby House Maleny
04.2019 - 09.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Bartender
Tiffanys Maleny
02.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Also made coffees behind the bar as well
Tour Guide
Maleny Dairies
03.2016 - 08.2019
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
High School Diploma -
Maleny State High School
Maleny, QLD11-2018
Skills
- Verbal and written communication
- Work ethic
- Physical Fitness
- First Aid Certified
- Keen observer
- Emergency awareness
- Self-Defense
- Workplace Safety
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Espresso machine operation
- Beverage Preparation
- Excellent memory
- Food Preparation
Accomplishments
- Have participated in multiple sporting areas during my time growing up, such as ; Martial Arts, Rugby and also Strongman competitions
- Supervised team of 5/6 guards at my current job on ocean street
- Won the Sunshine Coast Rugby Union premiership shield 3 years in a row with the University Barbarians
- in 2019 travelled over to New Zealand to represent my state/country for rugby union
Interests
Timeline
Security Guard/Crowd Controller
QSEC Security
07.2020 - Current
Lead Barista
Cubby House Maleny
04.2019 - 09.2021
Bartender
Tiffanys Maleny
02.2019 - 03.2020
Tour Guide
Maleny Dairies
03.2016 - 08.2019
High School Diploma -
Maleny State High School
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