Matthew Wells

• Security patrol officer checking all premises doors and windows are locked secure at multiple premises including schools, Car yards, council buildings
• Supermarket security greeting customers, helping staff in store and also escorting safely to their cars.
• Decreased instances of theft and unruly behaviour by diligent observation and conversing with staff and customers
• Hospital escorts ensuring nurses get to their cars safely

CQ Security was proudly a family owned and operated business that my mother and father started. over the many years i have had multiple titles from guard to supervisor to operations manager to owner.

CQ Security

Confidential document destruction.

• Picked up and destroyed clients confidential documents with shredder.
• talking to clients arranging change over and pick up

Traffic Control

• Organising with clients jobs
• arranging staff for jobs

CQ Security

• Static work guarding property
• live events/pubs and clubs/ checking ids and securing premises and patrols, removing offenders.
• Answering phone and organise rostering of staff
• Interacted well with customers to build connections and nurture relationships.
• Established a positive workplace culture that fostered employee engagement, loyalty.
• Recorded incident reports with detailed accounts of occurrences.
• Conducted regular patrols of facility to detect and deter security threats.

• Secure the safety of staff and guests
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favourite drinks.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Assisted with inventorying beverage stock and bar supplies.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Served high customer volumes during special events, nights, and weekends.

• Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
• Checked IDs and closely examined patrons' faces to verify age.
• Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
• Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
• Ejected unruly patrons from premises.
• Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
• Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
• Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
• Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
• Enforced dress codes and refused objectionable attire.
• Patrolled exterior and interior of premises.
• Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
• Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
• Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
• Enhanced team performance by sharing best practices and lessons learned from previous experiences in similar roles.
• Facilitated emergency evacuations smoothly during unexpected events, ensuring guest safety.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Wrote detailed reports of all security breaches and investigations.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Provided VIP guests with personalized security services, ensuring their privacy and safety during events.
• Maintained safe environment, diffusing potential conflicts with effective communication and intervention techniques.