Matthew Woodward
Summary
I am currently enrolled full-time at Griffith University studying for a bachelor's degree in Information Technology. I am an aspiring Information Technology Manager. Within this degree, I have completed a variety of courses that have boosted my skills within my chosen field. I have taken courses and electives that have given me abilities to manage people with courses like Human resource management and being a project manager within a university-based project. I also have gained expertise with skills in Coding and internetworking and routing.
Overview
4
4
years of professional experience
Work History
Griffith University IT Support Analyst
Griffith University, Gold Coast Campus
06.2022 - Current
- Assisting the wider University community with in person IT hardware and software support. Providing expert IT and Audio-visual systems fault diagnosis and resolution using comprehensive technology knowledge. Responding to tickets in a timely and professional manner using ITIL practices.
- Office 365
- Both windows and Mac support
- AV onsite support
- Key Responsibilities
- Maintain university computers and Audio-visual technologies
- Answering callouts to quickly fix Audio-visual technologies before and during lectures and tutorials
Technical Support Analyst
Newlife Church
10.2022 - Current
- Taking care of the Church computers and phone network and making sure that they are working correctly
- Maintain users and active directory for the church with over 100 active users
- Office 365
- Google suite
- Both windows and mac support
- Key Responsibilities
- Maintain church computers and Audio-visual technologies
- Maintain users for the church with over 100 active users in the google drive
Project Manager
Griffith University
07.2021 - 12.2021
- I was the project manager and Client liaison for a Griffith-based Industry Project
- My team did so well that we were nominated for an Industry award the “Opmantek Award” The team was shortlisted and made the final 4
- Key Responsibilities
- Oversee the creation of the application and team
- Liaise with clients and Griffith University staff
- Achievements
- Nominated for an industry award
- Finished in the top four
Grounds Keeper and funeral Assistant
Newlife Church
12.2019 - 10.2022
- Taking care of the church grounds and working independently to achieve a clean and organized place for people to come
- Key Responsibilities
- Maintain church facilities and cleanliness of the grounds
Education
Bachelor of Science - Information Technology
Griffith University
High School Diploma -
Peace Lutheran College
Cairns, QLD2017
Skills
- Managerial skills
- Project Management
- HTML
- Networking
- Interpersonal skills
- Leadership
- Application Support
- Configuring Devices
- Technical Support and Assistance
- Desktop Support
- Technical Issues Analysis
Additional Information
Disability volunteer (2019-Current)
Local junior youth group leader (2012 – 2021)
Current Certifications and Cards
Responsible service of Alcohol (2017- Current)
Blue card (To work with children) (2018- Current)
Yellow card (To work with vulnerable people) (2021- Current)
Timeline
Technical Support Analyst
Newlife Church
10.2022 - Current
Griffith University IT Support Analyst
Griffith University, Gold Coast Campus
06.2022 - Current
Project Manager
Griffith University
07.2021 - 12.2021
Grounds Keeper and funeral Assistant
Newlife Church
12.2019 - 10.2022
Bachelor of Science - Information Technology
Griffith University
High School Diploma -
Peace Lutheran College
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