Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Woolley

Summary

Dynamic and highly reliable professional with extensive experience in customer service. Proven ability to multitask effectively while delivering exceptional service, fostering loyal clientele. Skilled in cash handling and inventory management, consistently enhancing operational efficiency and customer satisfaction. A dedicated team player committed to excellence in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Bartender

Port Campbell Hotel
01.2022 - 04.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Fry Cook

Ord River Roadhouse
08.2021 - 10.2021
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
  • Prepared food items such as meats, poultry, and fish for frying purposes.

Wait Staff Member

Waves Port Campbell
07.2009 - 05.2021
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Console Operator

Matthews Petroleum
05.2008 - 07.2009
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Observed and reported suspicious activities and persons.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
  • Mt responsibilities included, customer service, cash handling, balancing the till, answering phone, display of stock, cleaning, working unsupervised for long periods, and locking up at the end of shift.

Kitchen Hand

Waves Port Campbell
01.2000 - 01.2007
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.

Sales Assistant

South West Communications
02.2003 - 12.2005
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • My responsibilities included, minor electronic repair, book work (MYOB), cash handling, balancing the till, answering phone, ordering stock, display of stock, cleaning, banking, handling mail (collection sorting, delivery), and general administration.

Sales Assistant

Bi-Lo Grocery Store
09.2002 - 02.2003
  • Handled customer inquiries and complaints professionally, ensuring a positive experience for the customer.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Cash handling, and operating POS equipment.

Education

Certificate II - Business

Westvic
Warrnambool, VIC
03-2004

High School Diploma -

Warrnambool College
Warrnambool, VIC
11-2002

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Port Campbell Hotel
01.2022 - 04.2025

Fry Cook

Ord River Roadhouse
08.2021 - 10.2021

Wait Staff Member

Waves Port Campbell
07.2009 - 05.2021

Console Operator

Matthews Petroleum
05.2008 - 07.2009

Sales Assistant

South West Communications
02.2003 - 12.2005

Sales Assistant

Bi-Lo Grocery Store
09.2002 - 02.2003

Kitchen Hand

Waves Port Campbell
01.2000 - 01.2007

Certificate II - Business

Westvic

High School Diploma -

Warrnambool College

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Matthew Woolley