Matthew Worsley
Ermington,NSW
Summary
Knowledgeable and dedicated professional with some experience. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships/relationships.
With the end of my bachelors right around the corner, I aim to progress to a physiotherapy degree to begin my career.
Overview
7
7
years of professional experience
Work History
Warehouse Worker/Forklift Driver
Hello Fresh
02.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensure production lines are consistently stocked with product and materials.
Lifeguard/First Aid Provider
Sydney Olympic Park Aquatic Centre
12.2019 - 12.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Observed weather and water conditions and alerted visitors to potential dangers.
- Monitored safety of guests in and around swimming pool.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Checked pool and surrounding areas for hazardous conditions.
Physiotherapist Intern/Student
Victoria Road Physiotherapy
08.2022 - 10.2022
- Shadow qualified Physiotherapist, learning as much as possible.
- Applied techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
- Utilized evidence-based practices to improve patient outcomes.
- Evaluated effects of treatment at various stages.
Bartender/Customer Service Team Member
Wiseman's Ferry Bowling Club
02.2020 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Food Service/Customer Service Team Member
KFC
08.2016 - 02.2020
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Delivered prompt service to prioritise customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Human Science Major in Human Movement - Human Science
Macquarie University
Macquarie Park, NSW01.2024
High School Diploma -
Holy Cross College
Ryde, NSW09.2019
Skills
- Self-Motivated and Disciplined
- Punctual and Dependable
- Clear Communication
- Attention to Detail
- Problem-Solving
Timeline
Warehouse Worker/Forklift Driver
Hello Fresh
02.2023 - Current
Physiotherapist Intern/Student
Victoria Road Physiotherapy
08.2022 - 10.2022
Bartender/Customer Service Team Member
Wiseman's Ferry Bowling Club
02.2020 - 09.2022
Lifeguard/First Aid Provider
Sydney Olympic Park Aquatic Centre
12.2019 - 12.2022
Food Service/Customer Service Team Member
KFC
08.2016 - 02.2020
Bachelor of Human Science Major in Human Movement - Human Science
Macquarie University
High School Diploma -
Holy Cross College