Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Zell

Gilgandra,NSW

Summary

I have had 24 years of General Management experience in the retail and hospitality industries and am currently General Manager of the Narromine United Services Memorial Club.


Prior to a short spell in the retail sector I was owner operator of 2 lease hold hotels and 3 freehold hotels for a period of 18 years. Over this time I have developed many business focused skills including inventory control, financial control, human resource management and business development.


I am kkilled in staff management and client relations, consistently enhancing customer and employee loyalty. I have developed a good report with, suppliers, local police, local councils in each of my hospitality management roles.


I have a solid knowledge of all aspects of the gaming industry from daily operations, daily clearing, reconciliation, reporting and legal requirements


Particular to the club industry I have attained my Advanced Licensee Certificate and Advanced RCG. I have completed my Corporate Governance Course along with The Registered & Licenced Club Award Cource through the Club Managers Association of Australia. I have also completed the Finance for Non Finance Managers and Gaming Analysis programs.



Overview

35
35
years of professional experience
1
1
Certification

Work History

General Manager

Narromine United Services Memorial Club
10.2022 - Current
  • Overseeing the entire operation of the business.
  • Monitoring financial performance, setting budgets and controlling expenses to provide financial stability and long-term growth. Preparation of monthly financial reports to present to the Board of Directors.
  • Implementing operational strategies and promotions to build customer and employee loyalty.
  • Maintain and develop inventory management systems to ensure optimal stock levels and reduce wastage. Daily ordering.
  • Management of all staff including cleaners, bar staff, bistro staff and administration staff. This includes hiring, ensuring compliance RSA and RCG, coordination of training, rostering, monitoring and approving timesheets and counselling where necessary.
  • Overseeing daily poker machine clearances, cash counting and daily data entry of poker machine performance.
  • Administration duties including inputting of supplier invoices into MYOB, and paying accounts

Shop Owner

Victory Lap Sports Gilgandra
06.2020 - 10.2022
  • Managed day-to-day business operations.
  • Maintained financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service..
  • Managed inventory levels, liaising with suppliers.
  • Looked after store merchandising, staffing and social media representation

Store Manager

Self Employed - Sportspower Tamworth
07.2018 - 06.2020
  • Managed daily operations.
  • Managed inventory control, store merchandising, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed employees including interviewing, hiring, training, rostering and counselling when necessary.
  • Managed financial aspects of store operations, including budgeting, cost control, daily sales reporting and financial statement preparation

Hotel Manager

Self Employed - Imperial Hotel Tamworth
07.2006 - 07.2018
  • Owner / operator of a large scale hotel in Tamworth NSW licenced to hold 1200 Patrons. Late trading mixed business with multiple bars, gaming, functions, accommodation, restaurant and entertainment
  • Daily handling of cash including balancing of tills, safe, ATM, EGM's. Daily banking
  • Daily reporting of sales data, and daily cost controls
  • Office duties including invoicing, supplier payments, weekly stock ordering, MYOB data entry
  • Oversaw all aspects of event planning, from contract negotiation, ordering and day of coordination.
  • Contract negotiations with major suppliers
  • Negotiation with entertainment providers.
  • Managed all staff issues including hiring, training, industry compliance control, rostering and counselling
  • liaising with local police and council staff on a regular basing to ensure compliance with liquor licencing legislation and the local liquor accord


Hotel Manager

Self Employed - Parkview Hotel Gunnedah
09.2004 - 07.2006

Lessee and Manager of the Parkview Hotel Gunnedah. Managed all aspects of day to day operations including bar operation, kitchen operation, gaming, staffing, administration and financial control

Hotel Manager

Self Employed - Mountain View Hotel Tooraweenah
09.2001 - 09.2004

Lessee and hands on owner operator of a small country hotel. Managed all aspects of the business including bar operation, kitchen operation, ordering, staffing, gaming and administration

Finance Manager

Western Plains Automotive
02.2000 - 09.2001
  • Finance Manager at a major Dubbo car dealership.
  • Responsible of assessing the finance and insurance requirements of every vehicle customer.
  • Selling finance, insurance and aftermarket products to prospective motor vehicle customers
  • Submitting finance and insurance application to various financiers.
  • Liaising with sales mangers and sales staff to ensure a seamless vehicle finance and delivery process
  • Monthly reconciliation of finance commissions and reporting to dealership financial controllers and dealer principal.

Finance Manager

Clancy Motors Bathurst
07.1996 - 12.1999
  • Finance Manager at a major Bathurst car dealership.
  • Responsible of assessing the finance and insurance requirements of every vehicle customer.
  • Selling finance, insurance and aftermarket products to prospective motor vehicle customers
  • Submitting finance and insurance applications to various financiers.
  • Liaising with sales mangers and sales staff to ensure a seamless vehicle finance and delivery process
  • Monthly reconciliation of finance commissions and reporting to dealership financial controllers and dealer principal.

Bank Officer

State Bank
01.1990 - 07.1996

I processed through the State Bank from Junior teller in Broken Hill through to small business lending in Bathurst NSW

Education

No Degree -

Farrer Memorial Agricultural High School
Tamworth, NSW

Skills

  • Leadership and team building
  • Problem Resolution
  • Staff Management
  • Inventory Control
  • Client Relations
  • Expense Control
  • Business Development
  • Cost analysis and savings

Certification

Certificates:

  • NSW RSA Expires 14/11/2027
  • NSW RCG Expires 14/11/2027
  • Advanced Licensee Completed May 2024


Community Services:

  • Bendigo Bank Gilgandra Financial Services Board Member 2020-2022
  • Committee Member Gilgandra Rugby League 2020 - present
  • Secretary Gilgandra District Cricket Association 2021 - present
  • Executive Macquarie Valley Cricket Association 2021 - present
  • Member & Committee Tamworth & District Liquor Accord 2006 - 2018
  • Committee AHA Tamworth Sub Branch 2008 - 2016


References - Written:

  • Mr Rod Laing - Wests Entertainment Group
  • Mr Graeme Martin - Pacific Bay Resort


References - Personal:

  • Mr Gavin Dickenson - Former Employer. Phone 0417 686 118
  • Professor Phil Naden, CEO Coonamble Aboriginal Health Service. Phone 0428 369 831


Attachments:

  • NSW Drivers Licence 9105FW
  • Competency Card
  • Birth Certificate
  • School Certificate


Timeline

General Manager

Narromine United Services Memorial Club
10.2022 - Current

Shop Owner

Victory Lap Sports Gilgandra
06.2020 - 10.2022

Store Manager

Self Employed - Sportspower Tamworth
07.2018 - 06.2020

Hotel Manager

Self Employed - Imperial Hotel Tamworth
07.2006 - 07.2018

Hotel Manager

Self Employed - Parkview Hotel Gunnedah
09.2004 - 07.2006

Hotel Manager

Self Employed - Mountain View Hotel Tooraweenah
09.2001 - 09.2004

Finance Manager

Western Plains Automotive
02.2000 - 09.2001

Finance Manager

Clancy Motors Bathurst
07.1996 - 12.1999

Bank Officer

State Bank
01.1990 - 07.1996

No Degree -

Farrer Memorial Agricultural High School
Matthew Zell