Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Zetlein

Adelaide,SA

Summary

Results-driven professional with extensive experience in team leadership and client relationship management. Proven ability to optimize processes and workflows, enhancing team performance and efficiency. Recognized for strong analytical skills and technical knowledge, excelling in data-driven environments. Demonstrated reliability in decision-making and problem-solving, consistently exceeding expectations in high-pressure situations.

Overview

14
14
years of professional experience

Work History

Wellbeing Centre Officer

The Hutt St Centre
Adelaide, SA
06.2023 - Current
  • Facilitated efficient client interactions at Wellbeing Centre to address support needs.
  • Provided assistance to clients in navigating housing and employment services.
  • Collected accurate client data to inform planning and funding strategies.
  • Collaborated with WBC team and external personnel to achieve positive client outcomes.

Home Care Business Relationship Lead

Healthcare Australia Pty Ltd
05.2022 - 01.2023
  • Ensured clients received appropriate care tailored to changing needs.
  • Exceeded growth target by acquiring seven new clients weekly.
  • Facilitated strategic discussions with Home Care Providers for alliances.
  • Conducted timely client assessments and reviews to maintain care standards.

National Manager, Logistics and Vaccine Scheduling (COVID Project)

Healthcare Australia Pty Ltd
Unley, SA
04.2021 - 05.2022
  • Developed processes for monitoring vaccine storage, transport, and redeployment.
  • Established vaccination hubs by identifying key locations and negotiating leases.
  • Built relationships with consumables and antigen test suppliers to negotiate pricing.
  • Collaborated with Immunisation RNs to ensure service continuity.
  • Networked with managers from Disability Providers to identify effective vaccination service locations.
  • Conducted strategic planning for efficient delivery of vaccination services across regions.

Housing Services Coordinator

Junction and Women’s Housing Ltd
Adelaide, SA
08.2018 - 04.2021
  • Directed a team of 9 Housing Managers to secure positive client outcomes.
  • Managed complex casework by connecting vulnerable clients with essential support services.
  • Advocated for tenants through effective dispute resolution and support initiatives.
  • Conducted property condition inspections and generated detailed asset reports.
  • Prepared comprehensive lease documentation and all necessary supporting papers.
  • Compiled applications to SACAT addressing breaches of lease conditions.

Operations Manager – Executive Office

Arts South Australia, Dept. of State Development
Adelaide, SA
04.2016 - 07.2018
  • Identified systems and process issues, devising effective enhancement solutions.
  • Reviewed Service Level Agreements (SLAs) to ensure seamless service delivery.
  • Analyzed DSD and DPC policies for crossovers and gaps.
  • Coordinated implementation of new electronic records management system with DSD IPS and DPC ICT.

Business Relations Manager/Contract Manager

Renewal SA/Housing SA
Adelaide, SA
05.2013 - 04.2016
  • Cultivated strong relationships with diverse stakeholders, including State Government and industry bodies.
  • Established internal procedures and reporting systems to manage contractual agreements effectively.
  • Monitored and analyzed contractual data to ensure compliance with operational standards.

Housing Officer

Housing SA
Adelaide, SA
10.2011 - 05.2013
  • Facilitated communication with clients and tenants from CALD communities to address complex needs.
  • Advocated for tenants by providing support and information to relevant agencies.
  • Investigated and resolved disputes among tenants and other parties effectively.
  • Prepared applications to SACAT for lease breaches, ensuring compliance with regulations.

Education

Grad. Dip. Social Sciences - Housing Management and Policy

Swinburne University
01.2014

Bachelor of Commerce - Management

University of Adelaide
01.2010

Certificate IV - Business, Project Management and Government

DCSI College of Learning and Development
01.2011

Advanced Dip. Human Resource Management and Dip. Management -

Adelaide TAFE
01.1999

Skills

Case management and compliance

  • Conflict resolution and de-escalation
  • Communication and collaboration
  • Process development
  • Customer relationship management
  • Stakeholder engagement
  • Networking
  • Contract administration
  • Data analysis
  • Tenancy support
  • Performance monitoring
  • Time management
  • Logistics oversight
  • Microsoft Office proficiency
  • Marketing strategies

References

  • Ms Debs Ellis-Paterson, Team Leader, Wellbeing, Hutt St Centre, 0424 667 964, debs@huttstcentre.org.au
  • Ms Carolyn McInarlin, General Manager, Wellbeing, Hutt St Centre, 0415 306 987, carolynm@huttstcentre.org.au

Timeline

Wellbeing Centre Officer

The Hutt St Centre
06.2023 - Current

Home Care Business Relationship Lead

Healthcare Australia Pty Ltd
05.2022 - 01.2023

National Manager, Logistics and Vaccine Scheduling (COVID Project)

Healthcare Australia Pty Ltd
04.2021 - 05.2022

Housing Services Coordinator

Junction and Women’s Housing Ltd
08.2018 - 04.2021

Operations Manager – Executive Office

Arts South Australia, Dept. of State Development
04.2016 - 07.2018

Business Relations Manager/Contract Manager

Renewal SA/Housing SA
05.2013 - 04.2016

Housing Officer

Housing SA
10.2011 - 05.2013

Grad. Dip. Social Sciences - Housing Management and Policy

Swinburne University

Bachelor of Commerce - Management

University of Adelaide

Certificate IV - Business, Project Management and Government

DCSI College of Learning and Development

Advanced Dip. Human Resource Management and Dip. Management -

Adelaide TAFE

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