Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Matthew Ben Douch

Matthew Ben Douch

Cairns,QLD

Summary

Highly successful Franchise Owner with solid background retail operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth. Creative Business Owner with exceptional background spent in retail. Proven leader with engaging demeanour and success working in most demanding environments. Talented in training and mentoring successful teams.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Franchise Owner

The Cheesecake Shop Cairns
01.1999 - Current
  • Increased franchise revenue by implementing innovative marketing strategies and promotional events.
  • Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
  • Oversaw payroll, business planning and marketing for franchise operations.

Apprentice Chef

Courtyard By Marriott
03.1998 - 12.1998
  • Enhanced dining experience by preparing visually appealing and delicious dishes for customers.
  • Improved kitchen efficiency with effective time management and prioritization of tasks.
  • Collaborated with senior chefs to develop innovative menu items, attracting new clientele.
  • Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
  • Assisted in inventory control, ensuring optimal levels of ingredients and supplies were available for daily operations.
  • Participated in staff training sessions to learn new culinary techniques, elevating the overall skill set within the kitchen team.
  • Streamlined prep processes for increased efficiency, allowing for a smoother flow of service during peak dining hours.
  • Set up food stations by following chef's orders.
  • Planned promotional menu additions based on seasonal pricing and product availability.

Education

Trade Qualification - Certificate III in Commercial Cookery

TAFE Queensland - Cairns
Cairns, QLD
02.1999

High School Diploma -

Morisset High School
Morriset, NSW
11.1996

School Certificate -

Morisset High School
Morriset, NSW
12.1994

Skills

    • Quality Assurance
    • Networking Abilities
    • Goal Setting
    • Business Acumen
    • Conflict Resolution
    • Industry Knowledge
    • Resource Management
    • Financial Management
      • Brand Compliance
      • Time Management
      • Franchise Relations
      • Operations Management
      • Inventory Control
      • Analytical Thinking
      • Employee Training

Accomplishments

Longest Standing Franchisee in System with over 27 years

Affiliations

  • Sailing, Cooking, Community work

Certification

QLD Drivers License

Timeline

Franchise Owner

The Cheesecake Shop Cairns
01.1999 - Current

Apprentice Chef

Courtyard By Marriott
03.1998 - 12.1998

Trade Qualification - Certificate III in Commercial Cookery

TAFE Queensland - Cairns

High School Diploma -

Morisset High School

School Certificate -

Morisset High School

Similar Profiles

CREATE PROFILE
Matthew Ben Douch