Matthew (Jack) Flohr
Oxley,QLD
Summary
Motivated professional with a background in Process Design and leadership roles within the home lending sector with demonstrated strengths for data analysis and reporting. Skilled in analyzing complex business processes, driving operational efficiency, and leading teams to achieve organizational objectives. I have built a strong foundation in stakeholder engagement, communication, and problem-solving through my experience in various roles. I am seeking out a new challenge in an industry that I am passionate about in my personal time, where I can commit to delivering exceptional results in a new environment. Excited to apply transferable skills, including strategic planning, data analysis, and relationship building, to contribute effectively to BCF's ongoing journey.
Overview
10
10
years of professional experience
Work History
Process Designer
Suncorp Bank
08.2021 - Current
- Improved process efficiency by implementing innovative design solutions and optimizing existing systems.
- Reduced production costs with thorough analysis of process performance data and identification of areas for improvement.
- Conducted root cause analyses, identifying and resolving recurring issues in production processes.
- Implemented continuous improvement initiatives, resulting in reduced downtime and increased throughput.
- Delivered on several small and large scale projects for the business from discovery through to delivery phase.
- Develop and implement strategies to ensure compliance with regulatory requirements and industry best practices.
Subject Matter Expert (Home Lending System)
Suncorp Bank
03.2021 - 08.2021
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
- Conducted system testing and validation to ensure accuracy and functionality.
- Acted as a liaison between business users and IT teams to facilitate system improvements and resolve issues promptly.
Home Loan Assessment Team Leader
Suncorp Bank
06.2019 - 03.2021
- Managed a team of home loan assessors, providing guidance and support to ensure efficient processing of loan applications.
- Monitored team performance metrics and implemented strategies to optimize productivity and quality.
- Facilitated training sessions to enhance team members' skills and knowledge in home lending processes and policies.
Home Lending Credit Coach
Suncorp Bank
11.2018 - 06.2019
- Conducted coaching sessions for home lending staff to improve credit assessment capabilities and adherence to lending policies.
- Analyzed credit decisions and provided feedback to enhance consistency and accuracy.
- Collaborated with stakeholders to identify training needs and develop relevant materials.
Home Lending Assessment Officer
Suncorp Bank
09.2016 - 11.2018
- Evaluated loan applications and conducted risk assessments to determine creditworthiness.
- Reviewed supporting documentation and communicated with customers to obtain necessary information.
- Adhered to regulatory requirements and internal policies while ensuring timely and accurate processing of applications.
Broker Services Support Officer (Phone Based)
Suncorp Bank
11.2015 - 09.2016
- Provided assistance to mortgage brokers regarding loan products, application processes, and system navigation.
- Resolved inquiries and escalated complex issues to appropriate channels for resolution.
- Maintained accurate records and documentation of customer interactions.
Property Management Associate
Belle Property South Brisbane
02.2015 - 11.2015
- Supported property management team with administrative tasks such as lease preparation, inspections, and tenant communication.
- Assisted with property marketing efforts including listing creation and online advertisement management.
- Liaised with landlords and tenants to address inquiries and resolve issues promptly.
Labourer
Oakey Beef Exports
05.2014 - 11.2014
- Participated in various aspects of meat processing operations including slaughter, packing, and sanitation.
- Followed safety protocols and quality standards to ensure a safe and hygienic working environment.
- Collaborated with team members to achieve production targets
Education
No Degree - Project Management
International Consortium For Agile
Brisbane03.2021
No Degree - Organizational Leadership
Maximus
Brisbane06.2019
High School Diploma -
Centenary Heights State High School
Toowoomba, QLD11.2013
Skills
- Business Analysis
- Data Analytics
- Business Process Modelling
- Process Mapping
- Reporting Development and Analysis
- Project Management
- Stakeholder Management
- Common Sense Approach
Additional Information
Referees
Name: Sandra O'Neill-Aungier
Email: Sandra.O'NEILL-AUNGIER@suncorp.com.au
Phone: 0404 816 026
Relationship: Current Manager
Name: Jordan Savage
Email: Jordan.Savage@suncorp.com.au
Phone: 0423 685 404
Relationship: Colleague
Timeline
Process Designer
Suncorp Bank
08.2021 - Current
Subject Matter Expert (Home Lending System)
Suncorp Bank
03.2021 - 08.2021
Home Loan Assessment Team Leader
Suncorp Bank
06.2019 - 03.2021
Home Lending Credit Coach
Suncorp Bank
11.2018 - 06.2019
Home Lending Assessment Officer
Suncorp Bank
09.2016 - 11.2018
Broker Services Support Officer (Phone Based)
Suncorp Bank
11.2015 - 09.2016
Property Management Associate
Belle Property South Brisbane
02.2015 - 11.2015
Labourer
Oakey Beef Exports
05.2014 - 11.2014
No Degree - Project Management
International Consortium For Agile
No Degree - Organizational Leadership
Maximus
High School Diploma -
Centenary Heights State High School
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