Word, PowerPoint, Excel, OneNote, Inventor, Vault, Business Central, Microsoft Dynamics NAV, English, (French), Perseverance, Reliability, Resilience, Ability to work in a team, Independence, Trouble shootings, Creativity, Concierge desk operations, Luxury guest service, Booking and reservation management, Handling guest inquiries and complaints, Personalized guest experience, Using booking and management systems to process guest requests, reservations, track requests, managing equipment returns, Familiarity with ski and snowboarding equipment, techniques, and safety protocols to offer relevant advice to guests, DIN settings based on weight/ height/ skill level, compatibility of different brands, Managing guest billing, ensuring accurate charges for services like rentals, lessons, and other amenities, DIN test with Montana machines, Ski and Snowboard tuning (edge sharpening, waxing, P-Tex repairs), Sizing and fitting customers with gear