Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mattia Comana

Brisbane,Qld

Summary

I describe myself as an outgoing,motivated and enthusiastic individual with +9 years demostrated success working from server to table,host to management,within luxurious hospitality environments. An individual who uses upselling strategies to promote restaurant products to maximise the profits. Successfully interacts with customers enjoying fine wines.

Providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sommelier

Otto Brisbane
12.2021 - Current
  • Coordinated wine selection and restocking for cellar with over 800 bottles.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Managed cellar and beverage storage maintenance
  • Wine service and sale during busy shift
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.

Section Waiter / Sommelier

Palazzo Versace
10.2020 - 04.2021
  • point of reference for colleague and guest
  • taking care about wine and wine pairing for multiple guests
  • shared experience and ideas with chefs and colleague
  • taking care about multiple VIP and celebrities
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Assistent Restaurant Manager / Sommelier

Trattoria Antico Fattore
01.2015 - 02.2020
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • point of reference in the restaurant

Section Waiter / Sommelier

La Bottega Del Buon Caffè * Michelin Star
03.2014 - 11.2014
  • Overview and training employees
  • Organizing and setting wine list and wine cellar
  • Return clients customers care
  • setting a warm and welcoming atmosphere in the venue
  • special guests and explain the menu knowing allergies anddetary requirementsi

Section Waiter

Borgo San Felice
04.2013 - 08.2013
  • Trained new servers on restaurant policies and procedures.
  • Met with chef to review daily specials and menu changes.
  • Breakfast and dinner shift on the main restaurant in the Hotel
  • first fine dining experience, worked for private events with Cirea's brothers, owner of Da VIttorio restaurant *** Michelin stars

Education

High School Diploma -

Alberghiero Aurelio Saffi
Firenze, Italy
06.2012

Skills

  • Relationship builder
  • Team player and leader
  • Hard worker
  • Positive attitude
  • Creative complex problem solving
  • Improvement Plans
  • Cellar Management
  • manage busy and stressful situation
  • Menu Memorization and Presentation
  • Food and Beverage Pairings
  • Specials Promotion and Upselling
  • Wine and Liquor Service

Certification

Business and marketing

A.I.S. SOMMELIER

WSET SOMMELIER

Languages

English
Native or Bilingual
Italian
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Timeline

Sommelier

Otto Brisbane
12.2021 - Current

Section Waiter / Sommelier

Palazzo Versace
10.2020 - 04.2021

Assistent Restaurant Manager / Sommelier

Trattoria Antico Fattore
01.2015 - 02.2020

Section Waiter / Sommelier

La Bottega Del Buon Caffè * Michelin Star
03.2014 - 11.2014

Section Waiter

Borgo San Felice
04.2013 - 08.2013

High School Diploma -

Alberghiero Aurelio Saffi

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Mattia Comana