MATTIAS ZUNIGA
Miami,QLD
Summary
Skilled Worker who learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in Spanish & English. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Security Console Operator
Caltex Service Station
06.2023 - Current
- Participated in ongoing training opportunities to stay updated on industry best practices and deliver top-quality service to all patrons.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
- Demonstrated expertise in addressing various vehicle issues like wiper fluid refills or headlight replacements for customers'' convenience.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Performed routine inspections of fuel storage tanks and associated equipment to identify potential issues early on before they escalated into larger problems.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Cleaned up gas and other spills in accordance with spill procedures.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Retail Assistant
Zara
01.2023 - Current
- Managed efficient cash register operations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cafe Supervisor
Morena Espresso, Barista
02.2022 - 01.2023
- Strong basic coffee-making skills including grinding, steaming and pouring
- Skilled at making variety of drinks, teas, coffees, smoothies etc
- Till and front of house work
- Opening of the store, coffee machine, calibrating, and closing coffee machine
- Front of house at night events
- Serving alcoholic drinks & food (at night)
- Organize coffee & pastries orders for the store, , Sales & Customer Service
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Implemented staff training initiatives that improved service quality and increased team morale.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Planned and executed promotions and special events in close collaboration with management.
Front of House Team Member
Guzman & Gomez
02.2021 - 04.2022
- Sales using cash, card & more payment methods
- Serving alcoholic drinks
- Dispatched goods to customers
- Back of house inventory count & check
- Cleaning and closing of the restaurant
- Counting and closing tills
- Dealing with any customer's complaint, questions or concerns
Warehouse Assistant
Cocktail Paradise
01.2012 - 12.2016
- Filled bottles with cocktail mixes on the production line
- Labelled bottles
- Labelled goods with delivery location
- Packed and sealed boxes
- Moved boxes onto pallets for storage or delivery
- Dispatched goods to customers
- Assembled boxes for packing
- Cleaned the warehouse
- Adhered to strict Occupational Health and Safety procedures.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
Education
Certificate III in Hospitality -
2021
Responsible Service of Alcohol -
2021
Responsible Service of Gambling -
2021
Food Safety & Hygiene -
2021
Barista Training -
2021
Certificate III and IV in Fitness -
HPC Human Performance Centre
2019
Skills
- High attention to detail
- Strong work ethic
- Flexible availability
- Great problem solver who uses initiative
- Adaptable to change
- Excellent written and verbal communication
- Very polite and respectful
- Computer literate
- Willing to learn and re-train
- Safe work practices
- Training and Qualifications
- Covid-19 Safety Training 2021
- Upselling Strategies
- Team Player
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Security Console Operator
Caltex Service Station
06.2023 - Current
Retail Assistant
Zara
01.2023 - Current
Cafe Supervisor
Morena Espresso, Barista
02.2022 - 01.2023
Front of House Team Member
Guzman & Gomez
02.2021 - 04.2022
Warehouse Assistant
Cocktail Paradise
01.2012 - 12.2016
Responsible Service of Alcohol -
Responsible Service of Gambling -
Food Safety & Hygiene -
Barista Training -
Certificate III and IV in Fitness -
HPC Human Performance Centre
Certificate III in Hospitality -
Similar Profiles
KIRAN VENKATA SAI KARUTURIKIRAN VENKATA SAI KARUTURI
Console Operator at Caltex Service StationConsole Operator at Caltex Service Station
Elisabeth BurnsElisabeth Burns
Kitchen Hand at Caltex Service StationKitchen Hand at Caltex Service Station
Tearna OhanlonTearna Ohanlon
Kitchen Hand at Caltex Service StationKitchen Hand at Caltex Service Station