Summary
Overview
Work History
Skills
Personal Attributes
Timeline
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Mattie Allison

Summary

Thorough and reliable Housekeeping Manager experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests. Meticulous Executive Housekeeper using 6 years in hospitality highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Housekeeping Manager

Art Deco Monica
02.2021 - 06.2023
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
  • Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
  • Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
  • Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Led the implementation of environmentally friendly practices within the department, reducing water consumption and chemical usage.
  • Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.

Executive Housekeeping Manager

Global Hospitality Solution
05.2018 - 02.2021
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
  • Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
  • Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
  • Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
  • Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Maintained required records of work hours, budgets and payrolls.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Coordinated with outside vendors to provide supplies and equipment for staff.

Executive Housekeeping Manager

Binner Burra Resort
02.2017 - 05.2018
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
  • Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
  • Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
  • Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
  • Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Kept building entryway glass clean and polished for professional presentation.
  • Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.

Executive Housekeeping Manager

O'Reillys Rainforest Retreat
03.2014 - 02.2017
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
  • Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round .
  • Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.

Housekeeping Supervisor

Break Free Diamond Beach
05.2009 - 02.2014
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.

Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Cleaning and sanitation
  • Guest Relations
  • Payroll understanding
  • Budget Administration
  • Employee evaluations
  • Budgeting and financial management
  • Work Prioritization
  • Invoice Processing
  • Payroll Administration
  • Staff Training and Development
  • Chemical Handling
  • Problem-Solving
  • Staff Training
  • Desktop Computers
  • Employee Training and Development
  • Grounds Maintenance
  • Staff Forecasting

Personal Attributes

I enjoy and relate well with people from all background. I perform well as an independent leader and my ability to work in a team environment. I feel that I communicate in a positive and productive manner and I believe I have the ability to achieve tasks and goals at hand.

Timeline

Housekeeping Manager

Art Deco Monica
02.2021 - 06.2023

Executive Housekeeping Manager

Global Hospitality Solution
05.2018 - 02.2021

Executive Housekeeping Manager

Binner Burra Resort
02.2017 - 05.2018

Executive Housekeeping Manager

O'Reillys Rainforest Retreat
03.2014 - 02.2017

Housekeeping Supervisor

Break Free Diamond Beach
05.2009 - 02.2014

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Mattie Allison