Mattie Edwards

• Proactively engage with Approved Employers to assist with effective delivery of PALM Recruitments/Program
• Liaise with a diverse range of stakeholders including Labour Sending Units, Country Liaison Officers, Community Connections, Pacific Island Community Tasmania, Community Advocates and State Government Representatives.
• Ongoing Stakeholder Communication - provide support and guidance ensuring communication is honest, concise, culturally appropriate, well structured and delivered in an appropriate style and manner
• Review Recruitment Plans - applying Guidelines and Standard Operating Procedures and ensuring appropriate record keeping is adhered to
• Collaborate effectively across the program:

- identify and escalate issues that may have broader program consequences

- liaise with Delivery Support Service, Assessments Team and Worker Support to progress work and resolve issues

- proactively identify opportunity for business improvement

- promote and support collaboration with other teams

• Manage and support a team of high performing visa decision officers
• Liaise with stakeholders, colleagues and clients to provide guidance and support
• Engage responsibly with risk and consider problems from a range of perspectives, seeking information from appropriate resources to resolve or identify solutions
• Confidently operate multiple systems to make and oversee lawful and clearly documented visa decisions
• Work effectively with team members and leadership to positively contribute to the workplace and Department and Government initiatives.

• Assess and make decisions on applications for visa and sponsorships against legislation in accordance with established policy in a timely and efficient manner
• Liaise with internal and external stakeholders via telephone and email using well-developed communication and negotiation skills
• Effectively contribute to identified work area goals
• Undertake self-directed learning to develop knowledge and understanding
• Actively support colleagues and contribute to team goals
• Operate multiple work systems to undertake the role effectively.

• Provide exceptional customer service through telephone and mail services
• Assess client needs and requirements to provide assistance and solutions in line with regulations and policy
• Present sound and current information to clients
• Process client payments via relevant systems
• Contribute as part of a team to meet specific service delivery requirements
• Undertake training to further develop my skills and knowledge.