Mattison Dawes
Marsden Park,NSW
Summary
Dedicated professional with demonstrated strengths in customer service, time management and legal research. Fantastic at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Focused administrative assistant with strong customer service background and great multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills. Well-organized and adept at smoothly answering client questions and directing inquiries. Works well under pressure, multitasking to handle diverse office needs. Dependable employee seeking opportunity to expand skills and begin a career in criminal law. Considered a hardworking, reliable, ethical and detail oriented individual.
Overview
8
8
years of professional experience
Work History
National Customer Service Representative / Receptionist
Freedom Logistics
11.2022 - Current
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Managed customer calls efficiently in fast-paced call centre environment.
- Collaborated across departments to resolve customer-related issues.
- Addressed and resolved customer concerns and complaints.
- Managed difficult customer situations with professionalism and empathy.
- Processed claims, prepared correspondences, and completed required documentation.
- Utilized various software programs such as Microsoft Office and communication platforms effectively.
- Completed administrative tasks such as filing paperwork, organizing digital documents related to customer interactions and diary management for meetings.
- Greeted incoming guests and directed individuals to appropriate personnel.
- Routed messages, coordinated appointments and directed personnel to various departments.
- Scheduled appointments and documented updates in scheduling software.
- Coordinated office cleaning and lobby organization for office and meeting areas.
- Monitored lobby access, security parameters and visitor documentation.
- Sorted and distributed mail to appropriate staff members or departments daily.
- Coordinated deliveries and pickups of packages or documents for office.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Organized master calendar, scheduling appointments, meetings and events for staff.
Research Team Coordinator
Centre for Armed Violence (CAVR)
08.2023 - 11.2023
- Directed and motivated a research team to achieve project objectives.
- Delegated tasks effectively based on team members' strengths and expertise.
- Provided clear guidance, support, and feedback throughout the research process.
- Conducted in-depth research on complex legal topics relevant to the project.
- Analysed and interpreted complex legal documents, legislation, and case studies.
- Synthesized large volumes of information into clear, actionable insights.
- Planned and managed timelines, milestones, and deliverables to ensure project success.
- Monitored progress and adapted strategies to address challenges or roadblocks.
- Ensured alignment with the project’s goals and objectives.
- Identified key legal issues and provided strategic recommendations.
- Addressed challenges in research methodology and adapted approaches as needed.
- Compiled findings into a comprehensive and professional research report.
- Delivered a clear and persuasive presentation tailored for executive stakeholders.
- Understood and addressed the needs and expectations of executive stakeholders.
- Ensured research outcomes were aligned with company objectives for Papua New Guinea operations.
- Effectively communicated complex legal concepts in an accessible manner.
Customer Service Supervisor/Online Supervisor
Woolworths Supermarkets
02.2017 - 11.2022
- Improved customer service standards with proactive assessments of staff performance and constructive feedback.
- Planned schedules and monitored employee attendance to meet shift coverage goals.
- Collaborated with other departments to address and resolve complex customer issues.
- Drove customer satisfaction with swift and successful handling of escalated complaints.
- Enforced company policies regarding employee conduct, attendance, punctuality, etc. holding staff accountable.
- Exceeded customer expectations with management of communications, conflict resolution and compliance on deliverables.
Education
Practical Legal Training -
The College of Law
Sydney, NSW12-2025
Bachelor of Arts (B.A.) - Law, Majoring in Criminology
Macquarie Law School
06.2025
High School - undefined
Castle Hill High School
Castle Hill, NSW09.2018
Skills
- Administrative Assistance
- Legal Research
- Legal Writing
- Written Communication
- Phone Etiquette
- File Management
- Calendar Management
- Interpersonal Skills
- Organizational Skills
- Microsoft Office
- Document Drafting
- Time Management
- Critical thinking
Timeline
Research Team Coordinator
Centre for Armed Violence (CAVR)
08.2023 - 11.2023
National Customer Service Representative / Receptionist
Freedom Logistics
11.2022 - Current
Customer Service Supervisor/Online Supervisor
Woolworths Supermarkets
02.2017 - 11.2022
High School - undefined
Castle Hill High School
Practical Legal Training -
The College of Law
Bachelor of Arts (B.A.) - Law, Majoring in Criminology
Macquarie Law School
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