Matty Risbridge

SEQ Regional Manager

Boardriders

Burleigh Heads , NSW

08.2011 - Current

Ensured compliance with all applicable laws and regulations regarding operational activities.
Created performance reviews for staff members based on established criteria.
Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
Developed and implemented policies and procedures to improve operational efficiency.
Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
Conducted regular meetings with staff members to discuss progress, challenges, and goals.
Oversaw hiring process for new employees in order to ensure compliance with company standards.
Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
Created reports and established processes to assist with loss prevention and budget maintenance.
Supported and planned various effective marketing and sales strategies.
Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Created effective business plans to focus strategic decisions on long-term objectives.
Prepared staff work schedules and assigned team members to specific duties.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Mitigated business risks by working closely with staff members and assessing performance.
Structured HR consulting services to support clients during organizational developments and changes.