MATU TUTERU
Woodridge,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing Officer
Endeavour Foundation
Brisbane, QLD
03.2024 - 05.2025
- Processed invoices and billing statements for clients and services.
- Managed client accounts and resolved billing discrepancies promptly.
- Collaborated with finance team to ensure compliance with policies.
- Maintained accurate records of payments and outstanding balances.
- Assisted in training new staff on billing procedures and systems.
- Communicated with clients regarding payment terms and conditions effectively.
- Reviewed financial documents for accuracy and completeness regularly.
- Processed customer payments and invoices accurately.
- Maintained accurate records of all transactions, including invoices, credits, and payments received.
- Updated customer databases with new contact information as needed.
- Worked with team members to identify and develop process improvements.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Systems used: Power BI, MS Excel, SharePoint, NDIS Portal, etc.
Human Resources Officer
Endeavour Foundation
Brisbane, QLD
01.2023 - 02.2024
- Maintained HR records and updated employee information in the database.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Provided advice and guidance regarding disciplinary actions when needed.
- Managed employee relations issues such as grievances or complaints.
- Coordinated with management on recruitment strategies.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Hired, onboarded, trained, screened and released employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintaining employee data and keeping updated accounts of all employee records using PeopleSoft, MRP, NDIS portals, Excel, and Microsoft Word.
Customer Service
Toll Transitions
10.2019 - 10.2022
- Greet customers warmly and ascertain problem or reason for calling
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Keep records of customer interactions, process customer's accounts and file documents
- Assist with placement of orders, refunds, or exchanges
- Utilize computer technology to handle high call volumes
- Compile reports on overall customer satisfaction
- Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Customer Service
Toll Intermodal and Specialised
03.2019 - 10.2019
- Intermodal & Specialized -, Consulted with outside parties to resolve discrepancies and create effective solutions
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Educated customers on promotions to enhance sales.
Youth Mentor
Spark It Up Inc.
10.2017 - 04.2018
- Organize events, in and outside of school hours activities,
- Visit schools or attend group meetings to provide information on events
- Supervise groups of youths on a variety of programs and orders
- Engaged in community outreach to aid program mission centered on community support and enrichment.
Receptionist
St John Ambulance
06.2015 - 10.2017
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customer's needs, clarify information, research every issue and providing solutions and alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations
- Data Entry
- Meet personal/team targets
- Ability to multi-task, set priorities and manage time effectively
- Familiarity with CRM systems and practices
- Money handling
- Various Administration duties as directed
- Use of Office Machinery (photocopies, fax machines & various telephone equipment)
- Maintaining OH&S such as safe4ty procedures among fellow employees
- Working with minimal supervision
- End of Day Closing procedure
Education
Work Certificate II Information and Technology Studies Certificate II Live Theatre Certificate II Recreational Studies Certificate III Business Administration Queensland -
Skills
- Work Planning and Prioritization
- Operational Efficiency
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Interpersonal Skills
- Leadership
- Management Skills
- Problem-Solving
- Time Management
- Transferable Skills
- Daily Living Assistance
- Performance Evaluations
- Teamwork and Collaboration
References
REFERENCES
Chloe Sorensen - Endeavour Foundation Billing Team Leader.
M: 0428 209 800
Rachel Tetera – Crestmead Primary School teacher
M: 0490 461 631
Certification
- First Aid Certificate & CPR
- Yellow Card
- Blue Card
Timeline
Billing Officer
Endeavour Foundation
03.2024 - 05.2025
Human Resources Officer
Endeavour Foundation
01.2023 - 02.2024
Customer Service
Toll Transitions
10.2019 - 10.2022
Customer Service
Toll Intermodal and Specialised
03.2019 - 10.2019
Youth Mentor
Spark It Up Inc.
10.2017 - 04.2018
Receptionist
St John Ambulance
06.2015 - 10.2017
Work Certificate II Information and Technology Studies Certificate II Live Theatre Certificate II Recreational Studies Certificate III Business Administration Queensland -
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