MATU TUTERU
Transitcare
Woodridge,QLD
1
Certification
11
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Client Services Consultant
11 Months- Inbound and outbound telephone calls
- Client and donor information
- Electronic bookings, referrals and service requests
- Campaign briefs, scripts and communication tools
- CRM and database systems
- Email, portal and digital booking platforms
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Finance Billing Officer
1 Year 2 Months- Processed invoices and billing statements for clients and services.
- Managed client accounts and resolved billing discrepancies promptly.
- Collaborated with finance team to ensure compliance with policies.
- Maintained accurate records of payments and outstanding balances.
- Assisted in training new staff on billing procedures and systems.
- Communicated with clients regarding payment terms and conditions effectively.
- Reviewed financial documents for accuracy and completeness regularly.
- Processed customer payments and invoices accurately.
- Maintained accurate records of all transactions, including invoices, credits, and payments received.
- Updated customer databases with new contact information as needed.
- Worked with team members to identify and develop process improvements.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Systems used: Power BI, MS Excel, SharePoint, NDIS Portal, etc.
People Services Administrating Officer
1 Year 1 Month- Maintained HR records and updated employee information in the database.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Managed employee relations issues such as grievances or complaints.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Coordinating onboarding and offboarding processes, screened and released employees.
- Assisting with payroll by maintaining accurate employee information and timesheets (where applicable).
- Interpreted and explained human resources policies, procedures or regulations.
- Developed and Maintained employee data and keeping updated accounts of all employee records using PeopleSoft, MRP, NDIS portals, Excel, and Microsoft Word.
- General office administration and maintaining HR filing systems.
Customer Service
3 Years- Greet customers warmly and ascertain problem or reason for calling
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Keep records of customer interactions, process customer's accounts and file documents
- Assist with placement of orders, refunds, or exchanges
- Utilize computer technology to handle high call volumes
- Compile reports on overall customer satisfaction
- Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Customer Service
7 Months- Intermodal & Specialized -, Consulted with outside parties to resolve discrepancies and create effective solutions
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Educated customers on promotions to enhance sales.
Youth Mentor
6 Months- Organize events, in and outside of school hours activities,
- Visit schools or attend group meetings to provide information on events
- Supervise groups of youths on a variety of programs and orders
- Engaged in community outreach to aid program mission centered on community support and enrichment.
Receptionist
2 Years 4 Months- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customer's needs, clarify information, research every issue and providing solutions and alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations
- Data Entry
- Meet personal/team targets
- Ability to multi-task, set priorities and manage time effectively
- Familiarity with CRM systems and practices
- Money handling
- Various Administration duties as directed
- Use of Office Machinery (photocopies, fax machines & various telephone equipment)
- Maintaining OH&S such as safe4ty procedures among fellow employees
- Working with minimal supervision
- End of Day Closing procedure
Education
- Graduate
- Certificate II Information and Technology Studies
- Certificate II Live Theatre
- Certificate II Recreational Studies
- Certificate III Business Administration Queensland
Skills
Human Resources Administration
Onboarding and Offboarding Support
Employee Records Management
Customer and Client Relationship Management
Exceptional Customer Service
Stakeholder Engagement
Strong Written and Verbal Communication
Conflict Resolution and Problem Solving
Confidentiality and Data Privacy
HR Documentation and Compliance
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
HR Information Systems and CRM Systems
Time Management and Prioritisation
Attention to Detail
Team Collaboration
Adaptability and Initiative
Administrative Support
Process Improvement
Appointment and Calendar Coordination
Accurate Data Entry and Record Management
Certification
- First Aid Certificate & CPR
- Yellow Card
- Blue Card
Timeline
Client Services Consultant
Transitcare
09.2025 - CurrentRead More
Finance Billing Officer
Endeavour Foundation
03.2024 - 05.2025Read More
People Services Administrating Officer
Endeavour Foundation
01.2023 - 02.2024Read More
Customer Service
Toll Transitions
10.2019 - 10.2022Read More
Customer Service
Toll Intermodal and Specialised
03.2019 - 10.2019Read More
Youth Mentor
Spark It Up Inc.
10.2017 - 04.2018Read More
Receptionist
St John Ambulance
06.2015 - 10.2017Read More
Woodridge State High School
from Graduate
Read More
References
REFERENCES
Jessica Goodall - TransitCare Customer Client Consultant Manager
M: 0497 597 822
Chloe Webster - Endeavour Foundation People Services Advisor
M: 0419 906 555