Mau Sulu

Managing the day-to-day engagement between our candidates and our client.
• Creating a high performing working environment, focusing on growth, customer satisfaction and delivery.
• Ensuring all activities are maximised, manage workforce planning and rostering of employees, through monitoring attrition, attendance, and punctuality.
• Managing the end-to-end employee life cycle, from onboarding to performance management and terminations. Including issues or escalation with employees regarding IR, payroll, WHS and Injury Management.
• Ensuring safety of all our employees and keeping safety front of mind; through start of day, stand up, toolbox talk, and other such meetings.
• Providing accurate reporting and presenting relevant information, to management and other required stakeholders..

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Receptionist

• Managing customer relations

• Track & Tracing parcels

• Freight sorting into courier cages

• Responding to emails and alerts

• Following up with Courier driver bookings