Summary
Overview
Work History
Education
Skills
References
Timeline
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Maud Stanfield

Rockhampton,QLD

Summary

Highly experienced Retail Pharmacy Manager with comprehensive background in managing pharmacy operations and driving client's satisfaction. Strong abilities in staff leadership, workflow optimization, and maximize sales. Proven record of instituting systems to increase efficiency and improve client service levels. Committed to fostering a positive work environment while exceeding client's expectations.

Overview

3
3
years of professional experience

Work History

Retail Pharmacy Manager

AFS Friendly Pharmacy Wandal
Rockhampton, QLD
04.2019 - 04.2021
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Responded promptly to customer inquiries about medications or health care products.
  • Coordinated with other healthcare professionals regarding patient care plans.
  • Supervised daily operations at the retail pharmacy counter.
  • Evaluated performance of pharmacy staff members regularly through feedback sessions.
  • Monitored prescription accuracy and compliance with laws and regulations.
  • Prepared weekly reports on pharmacy activities for senior management review.
  • Participated in professional development seminars to stay up-to-date on industry trends.
  • Developed strategies to increase customer loyalty and satisfaction.
  • Conducted regular audits to verify compliance with safety standards and protocols.
  • Maintained records of inventory, sales, and customer data.
  • Handled administrative tasks such as filing documents and creating purchase orders.

Daniels Surgical

AFS Friendly Pharmacy Wandal
Rockhampton, QLD
04.2019 - 04.2020
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Resolved customer complaints in a professional manner.
  • Inputted data into computer system regarding purchase orders or invoices.
  • Organized merchandise displays and stocked shelves according to company standards.
  • Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
  • Provided assistance and guidance to claimants regarding the completion of paperwork and forms related to their claim.
  • Checked documentation for appropriate coding, catching errors and making revisions.

Pharmacy Technician Webster Packing

AFS Friendly Pharmacy Berserker
Rockhampton, QLD
11.2017 - 04.2019
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Reviewed prescriptions for accuracy and completeness prior to dispensing.
  • Provided medication counseling to patients on the proper use and potential side effects of their medications.
  • Maintained records of patient profiles, including drug allergies, medications and medical histories.
  • Verified accuracy of prescription labels before dispensing medications.

Education

Pharmacy

Certificate IV Community Pharmacy
Rockhampton, QLD
10-2007

Human Resources Training

Certificate IV in Training and Assessment
Rockhampton, QLD
03-2007

Management

Certificate IV in Front Line Management
Brisbane, QLD
06-2005

Skills

  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Family liaison
  • Safety protocols
  • Empathy and patience
  • Positive reinforcement
  • Healthcare documentation
  • Work unsupervised
  • Effective communication
  • Problem solving
  • Medication dispensing
  • Workflow optimization
  • Professional ethics and confidentiality

References

  • Leisha Brown, 0432 274 700, Retail Manager, Priceline Pharmacy
  • Michelle Waine, 0408 917 444, Owner, Mamma's Fish & Chips
  • Sharon Rea, 0427 670 601, Daughter in Law of Neighbour

Timeline

Retail Pharmacy Manager

AFS Friendly Pharmacy Wandal
04.2019 - 04.2021

Daniels Surgical

AFS Friendly Pharmacy Wandal
04.2019 - 04.2020

Pharmacy Technician Webster Packing

AFS Friendly Pharmacy Berserker
11.2017 - 04.2019

Pharmacy

Certificate IV Community Pharmacy

Human Resources Training

Certificate IV in Training and Assessment

Management

Certificate IV in Front Line Management

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Maud Stanfield