Maudene Schoeman

o Processing all Insurance and Private Job Authorities
o Follow up all outstanding Authorities.
o Job costing preparing and processing daily invoices.
o Bookings
o Answering telephones
o Assisting with front counter duties when required
o Daily follow ups on outstanding Debtors
o Reconciling paid creditor invoices
o Prepare monthly statements for payments
o Reconcile bank daily
o Reconciling Creditors for payments
o Following up on outstanding Credit Notes
o Workplace Health and Safety (ASSA)
o Equipment maintenance register
o Assist Director with general admin tasks when required

*Providing excellent customer service to clients and work providers.
*Answer telephone, direct calls or answer queries
*Greet customers in a friendly and professional manner
*Record interactions in internal notes for the appropriate job for future reference
*Liaise with Assessors as required
*Collection of Vehicle (talk through repairs)
*Resolve complaints
*Regularly check emails and respond promptly
*Handle vehicles with due care
*Accurately quote vehicles in a timely manner and in accordance with average repair cost targets.
*Complete quotes as required onsite, off-site and online.
*Comprehensively and accurately quote vehicle using appropriate work provider times
*Determine how long vehicle is required
*Obtain parts prices through PartsCheck
*Obtain authority from work provider to proceed with work
*Adjust quote to reflect authority
*Processing vehicles onsite.
*Carry out vehicle arrival inspection - record other damage, belongings, condition of vehicle
*Upload vehicle inspection and photos for future reference
*Visual map vehicle in accordance with Job Sheet
*Obtain appropriate repair method and ensure copy is provided to the appropriate personnel
*If required, manage parts for repairs to ensure timely arrival and cost effectiveness.
*Order parts via PartsCheck
*Coordinate and order sublet repairs
*Process sublet repair invoices
*Enter extra work/parts identified in Ibody
*Obtain authority for Supp
* Assist with production management of the centre.
*Participate in morning production meeting - vehicle progress, expected completion

*Providing excellent customer service to clients and work providers.
o Answer telephone, direct calls or answer queries
o Greet customers in a friendly and professional manner
o Record all interactions in internal notes for the appropriate job for
future reference
o Liaise with Assessors as required
o Collection of Vehicle (talk through repairs completed)
o Regularly check emails and respond promptly
o Complete quotes as required onsite, off-site and online.
o Obtain authority from work provider to proceed with work
o Adjust quote to reflect authority, file preparation and print jobcard.
o Book appointments with customers
o Sending invoices for payments and following up on outstanding
payments

o Answer telephone, direct calls or answer queries
o Greet customers in a friendly and professional manner
o Record all interactions in internal notes for the appropriate job for
future reference
o Liaise with Assessors as required
o Regularly check emails and respond promptly
o Complete quotes as required onsite, off-site and online.
o Obtain authority from work provider to proceed with work
o Adjust quote to reflect authority
* If required, manage parts for repairs to ensure timely arrival and cost effectiveness.
o Order parts
o Receive parts - check correct and not damaged
o Job cost parts invoices
o Be aware of parts ETA and possible delays
o Procure parts to ensure profitability
o Manage stock including credit notes, parts and goods returned
o Coordinate and order sublet repairs
o Process sublet repair invoices