Maui Cooper
Melbourne,VIC
Summary
Dynamic Senior Regional Operations Training Specialist at C H Robinson, adept at designing impactful training programs and fostering a proactive safety culture. Expert in Agile methodologies and workshop facilitation, I successfully launched initiatives that enhanced operational capabilities and compliance, driving significant improvements in team performance and engagement.
Overview
14
14
years of professional experience
Work History
Senior regional operations training and development specialist
C H Robinson
Melbourne, Australia
02.2025 - Current
- Design, deliver, and maintain scalable operational training programs that build capabilities across Global Forwarding (GF), aligned with business strategy and continuous improvement goals.
- Led cross-functional collaboration during operational go-lives, enhancing coordination across warehouse, transport, and customer service.
- Facilitated strategic workshops with operational leaders to co-design scalable training programs aligned with WHS safety standards.
- Developed and facilitated safety-focused training sessions, including Chain of Responsibility (CoR), incident response protocols, and key WHS obligations under the OHS Act 2004.
- Partnered with managers and supervisors to implement change initiatives and foster proactive, learning-oriented safety culture.
- Established digital knowledge hubs to centralise SOPs, safety documentation, and compliance records, improving accessibility and version control for airport operations.
Agile Coach
Air New Zealand
Auckland, New Zealand
02.2022 - 09.2024
- Coach, mentor, and trainer of cross-functional teams that become self-managing and high performing in building products and solving problems for our customers.
- Experienced in enterprise-wide agile transformations, aligning strategic roadmaps with team resilience, adaptability, and safer delivery practices.
- Launched Air New Zealand’s Agile Academy, certifying 46 coaches and embedding systems thinking across the enterprise.
- Facilitated cross-functional workshops aligning teams on strategic roadmaps and delivery priorities to enhance collaboration and focus.
- Facilitated and coordinated all Squad ceremonies, ensuring structured delivery and adherence to Agile principles.
- Partnered with teams to break down work items and maintain accurate representation of backlog levels.
- Managed prioritised backlog with Product Owner, ensuring two sprints of ready work for consistent and predictable delivery.
- Monitored and reported progress through ADO dashboards, burndown charts, and sprint goal tracking to drive transparency.
- Coached teams in agile ways of working, fostering psychological safety and inclusive decision-making.
- Leveraged tools such as Lean, Scrum and Kanban to track team performance, using data to identify systemic constraints and recommend operational improvements.
- Maintained flexibility in coaching approach, shifting between facilitation, mentoring, and capability building to suit diverse team contexts.
- Guided senior leaders through ambiguity using systems thinking and collaborative facilitation techniques.
- Coached squads through agile maturity stages, fostering self-organisation and motivation to achieve objectives and key results.
Cargo Standards and Safety Trainer
Air New Zealand
Auckland, New Zealand
10.2019 - 02.2022
- Providing training expertise in Air Cargo SOPs, e-learning creation and health and safety standards.
- Implemented instructional design principles to create e-learning programmes that enhanced learner competency and aligned with business and regulatory requirements in aviation.
- Designed and delivered WHS-aligned training programs for export/import operations, improving safety and role clarity.
- Implemented adult learning principals when creating workshops and training materials to ensure success factors.
- Championed safety culture through training aligned with Health and Safety legislation and incident investigation protocols, fostering a just culture within the organization.
- Collaborated with all levels of stakeholders in developing the safety standards of the Operations Team and assisting with the Air New Zealand internal reporting system (Korusafe) as well as providing important safety communications back to the business.
- Evaluated training and development needs for operational staff, ensuring learning programmes were relevant and aligned with the capability matrix for international cargo terminals across New Zealand.
- Managed curriculum databases and completed required documentation to record relevant training information, meet audit standards and enabled accurate reporting kept in the Learning Management System: SumTotal/Workday.
Health Care Systems Trainer (EPIC)
UCLH – University College London Hospital
Euston, London
10.2018 - 04.2019
Employability Trainer
Optivo Housing
Colwell House, London
12.2017 - 10.2018
Social Media and Acting Senior Consultant
nbn - Australian National Broadband Network
Gold Coast, Australia
03.2016 - 06.2017
Sales, Learning & Development consultant
Foxtel Management Pty Ltd
Gold Coast, Australia
12.2011 - 03.2016
Education
Certificate IV Work Health and Safety -
Swinburne Edge
Melbourne, AU01.2025
Agile Coaching Certificate (ICP- ACC) -
IC Agile
Auckland, NZ01.2023
Agile Team Facilitation (ICP- ACC) -
IC Agile
Auckland, NZ01.2023
Certificate IV Training & Assessment 40116 -
Plenty Training
Gold Coast, AU01.2021
4098 Accredited – Registered Workplace Assessor -
Service IQ
Auckland, NZ01.2021
Credentialed Trainer in EPIC healthcare systems -
UCLH
London, UK01.2019
Bachelor of Arts - Political Science & Human Geography
University of Auckland
New Zealand01.2015
Skills
- Jira
- ADO (Azure Dev Ops)
- Miro
- Workday
- Peoplesoft
- Office 365
- SumTotal (LMS)
- Canva AI
- Articulate 360
- Agile methodologies
- Safety compliance
- Workshop facilitation
- Change management
- Learning management systems
Websites
References
Available upon request
Timeline
Senior regional operations training and development specialist
C H Robinson
02.2025 - Current
Agile Coach
Air New Zealand
02.2022 - 09.2024
Cargo Standards and Safety Trainer
Air New Zealand
10.2019 - 02.2022
Health Care Systems Trainer (EPIC)
UCLH – University College London Hospital
10.2018 - 04.2019
Employability Trainer
Optivo Housing
12.2017 - 10.2018
Social Media and Acting Senior Consultant
nbn - Australian National Broadband Network
03.2016 - 06.2017
Sales, Learning & Development consultant
Foxtel Management Pty Ltd
12.2011 - 03.2016
Certificate IV Work Health and Safety -
Swinburne Edge
Agile Coaching Certificate (ICP- ACC) -
IC Agile
Agile Team Facilitation (ICP- ACC) -
IC Agile
Certificate IV Training & Assessment 40116 -
Plenty Training
4098 Accredited – Registered Workplace Assessor -
Service IQ
Credentialed Trainer in EPIC healthcare systems -
UCLH
Bachelor of Arts - Political Science & Human Geography
University of Auckland