Maulik Brahmbhatt
Parafield Gardens,SA
Summary
Results-oriented and highly committed Social Welfare Professional with proven record of excellent service provision and diverse cultural experience working for various communities within Australia, United Kingdom and India. Throughout my career, I have been recognised for my ability to perform roles that that drive admirable results by utilising and enhancing education, knowledge and abilities. My advocacies for good cause are what drive me in pursuit of a challenging position where I can provide meaningful contributions through dedicated community service.
Overview
35
35
years of professional experience
Work History
Detainee Services Officer
Serco Immigration Services
Kilburn, SA
11.2012 - Current
- Assist in developing risk assessments and Individualized Management Plans for clients.
- Undertake the admission and orientation/induction activities for clients as required.
- Establish productive relationships and interactions with clients on an ongoing basis.
- Act as the key contact for nominated individuals and families.
- Participate in and lead activities with clients designed to promote normalization.
- Continually review and improve policies and procedures relevant to the care and well-being of clients, and make sound decisions regarding changes and adjustments.
- Monitor the health and well-being of all clients, and notify the Centre Manager if and when intervention is required.
- Plan and implement educational and developmental activities for clients.
- Implement clients’ Individual Management Plans in a professional, efficient, and empathetic manner.
- Provide written report(s), daily logs, etc.
- And entry into the Detention Services Portal on work undertaken in the required format, and maintain auditable, accessible client records on the service, key community resources, and referral sources.
- Provide relevant information, guidance, counseling, and appropriate referrals to sources of assistance for clients.
- Accompany clients on external visits to appropriate activities, programs, and facilities to enhance their autonomous decision-making abilities and the taking of personal responsibility for future transitions in their lives.
- Participate in team meetings, planning, and training sessions as required.
- Maintained positive working relationship with fellow staff and management.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Determined consumer needs to provide products and services appealing to larger market.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Developed and maintained relationships with key clients and stakeholders.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
Support Mentor
BAPS
Adelaide, South Australia
04.1990 - Current
- Company Overview: (Not-for-profit international charity organization)
- Provides dedicated support to Gujarati (Indian) community members who are newly arriving in Adelaide to find accommodation, employment, training, further education, community integration, and fulfilling other social needs.
- Counsels and assists individuals and families of Gujarat and the Indian community in a range of issues, and provides relevant information, guidance, and encouragement.
- Responds promptly to inquiries from a wider community, and provides referrals and suggestions where appropriate.
- (Not-for-profit international charity organization)
Seminar Facilitator/Event Manager
BAPS
04.1990 - Current
- Company Overview: (Not for profit international charity organisation)
- Facilitates project planning of major events with all concerned stakeholders, i.e
- Community members, law enforcement, government and non-government organisations
- Assists correspondingly in the proper coordination of 150 volunteer guides
- Efficiently coordinates daily activity schedule, arrivals, departures, and meal requirements
- Regularly participates in fundraising activities and helps solicit support from individuals, professionals, concerned agencies and businesses
- (Not for profit international charity organisation)
Report Writer
BAPS
04.1990 - Current
- Company Overview: (Not for profit international charity organisation)
- Records, monitors and collects data and relevant information including persons and sectors in attendance from events for collation to final reports on agenda
- Analyses events’ results, statistics and other metrics for purposes of outreach, community programs and related activities of the organisation
- Presents data and information on events to colleagues, stakeholders and in forums, making official presentations to explain and collaborate findings and results
- (Not for profit international charity organisation)
Customer Service Representative (Permanent Part time)
BP Australia Pty Ltd
Mitchell Park, SA
12.2009 - 03.2013
- Provides outstanding customer service; answers enquiries, attends to needs, and handles concerns in a friendly and professional manner
- Displays integrity in handling financial transactions on a daily basis
- Exhibits sound judgment in recommending appropriate products to customers based on collective feedback and information provided
- Ensures adherence to non-fuel merchandising standards, ranging and promotional tie up, and promptly responds to changes in pricing to maximise sales opportunities
- Ensures strict compliance to company policy and procedure including safety and security and petrol operations
Student Support Officer
Cambridge International College
Adelaide, SA
07.2007 - 10.2010
- Assisted in finding and securing short and long term budget accommodation including housing assistance in private rental within the community
- Provided arrival support and coordinated appropriately to students, staff & stakeholders
- Displayed excellent telephone handling skills in forwarding concerns to appropriate departments
- Performed a wide range of administrative duties including petty cash handling, record keeping, data entry, sending fax, scanning, photocopying
- Working closely with the stakeholders such as government body 'STUDY ADELAIDE' who support international students
Youth Support Worker
City of Burnside
Tusmore, SA
08.2008 - 12.2008
- Facilitated 'The Burnside 'Come & Try' Program by developing and promoting sports and recreation to young people and their local community
- Encouraged young people to feel a greater sense of belonging and connectedness to their local community by joining community events and activities by advocating the development of their personal confidence and competence
- Established a successful partnership between Council, the participating schools and local sports and recreational clubs
- Analysed and prepared reports on 'The Eastern Region Youth Consultation' with regard to 'Social Pressures', 'Drug and Alcohol Use', 'Resilience', 'Access to Support and services', 'ERYN Project coordination (DATA Analysis)'
- Rendered record keeping, filling and storing of program information and corresponding activities on the Council database
Education
Diploma in Community Welfare Work -
Cambridge International College
04.2009
Cert II in Security Operations -
SERCO ASPAC
12.2021
Cert III in Individual Support (Aged Care) -
Total Training Solution
03.2022
Cert IV in Disability -
Total Training Solution
03.2022
Skills
- Social service delivery
- Cultural sensitivity
- Socio-economic awareness
- Community interaction
- Work ethic
- Discipline
- Collaboration
- Leadership
- Versatility
- Flexibility
- Adaptability
- Organizational skills
- Prioritization
- Interpersonal skills
- Liaison skills
- Relationship building
- Communication skills
- Integrity
- Empathy
- Responsibility
- Confidentiality
- Occupational health and safety
- Ethical conduct
- Emergency and non-emergency response
- Information verification
- Interview techniques
- Cultural awareness
- Safety protocols
- Crisis intervention
- Public speaking
- Community relations
- De-escalation techniques
References
Upon Request
Professional Development
- Certificate of Attendance in 'Engaging Generation Y'
- Diploma in Community Welfare Work, 04/07, 04/09, Cambridge International College Adelaide
- Cert II in Security Operations, 11/21, 12/21, SERCO ASPAC Adelaide
- Cert III in Individual Support (Aged Care), 07/21, 03/22, Total Training Solution Adelaide
- Cert IV in Disability, 07/21, 03/22, Total Training Solution Adelaide
Languages
English
Professional
Gujarati
Professional
Hindi
Professional
Urdu
Professional
Timeline
Detainee Services Officer
Serco Immigration Services
11.2012 - Current
Customer Service Representative (Permanent Part time)
BP Australia Pty Ltd
12.2009 - 03.2013
Youth Support Worker
City of Burnside
08.2008 - 12.2008
Student Support Officer
Cambridge International College
07.2007 - 10.2010
Support Mentor
BAPS
04.1990 - Current
Seminar Facilitator/Event Manager
BAPS
04.1990 - Current
Report Writer
BAPS
04.1990 - Current
Diploma in Community Welfare Work -
Cambridge International College
Cert II in Security Operations -
SERCO ASPAC
Cert III in Individual Support (Aged Care) -
Total Training Solution
Cert IV in Disability -
Total Training Solution
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