Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maulik Patel

Mawson

Summary

Dynamic CHSP Coordinator at RDNS Silverchain with proven expertise in client assessment and service planning. Adept at fostering collaboration and enhancing client satisfaction through effective problem-solving and adaptability. Successfully managed care plans, ensuring compliance and improving outcomes for diverse clientele while maintaining meticulous documentation. Committed to continuous improvement and client-centered care.

Overview

1
1
year of professional experience

Work History

CHSP Coordinator

RDNS Silverchain
06.2025 - Current
  • Ensure client support plans are reviewed annually as per our funding requirements
  • Refer clients with increased care needs for review by My Aged Care.
  • Respond to clients changing needs by reviewing the care plan, updating service activities and liaising with relevant internal stakeholders.
  • Ensure the provision of excellent customer service to clients, families, and stakeholders, by maintaining a solution-orientated approach, negotiating with clients where required, driving and maximizing billable hours within scope, nurturing clients and supporting client's journey within RDNS Silverchain.
  • Support all aspects of client co-ordination to deliver services in a safe, effective and respectful manner through understanding clients assessed care needs and supporting clients in alignment with scope of program, guidelines and requirements.
  • Identify clients with increased care needs and or high-risk requiring case management. Proactively refer to MyAgedCare for Support Plan review.
  • Manage and update ‘Services In Place’ in My Aged Care.
  • Maintain accurate records and databases, ensuring compliance with Aged Care standards.
  • Assist in the preparation of reports and other documentation as required.
  • Follow organisational policies and procedures and manage requests in a timely manner.
  • Manage incidents, hazards and complaints in alignment to respective policies. Escalate critical and complex incidents, hazards and complaints, where required.
  • Meet required CHSP KPIs as set by the organisation including effective management of services on hold, public holiday arrangements, minimising avoidable customer discharge by implementing customer retention strategies.
  • Promote a reablement approach in all customer interactions when setting customer expectations.
  • Committed to continuous improvement, implementing corrective actions and ensuring organisational compliance.
  • Maintain confidentiality of client information, staff information, and company records.
  • Support the CHSP Team Leader with additional tasks and projects, as identified.

NDIS Coordinator

Adelaide Care And Support
03.2024 - 06.2025
  • Managed case documentation, maintaining accurate records for compliance and reporting purposes.
  • Monitor costs and ensure services and operations are within budget.
  • Assisted in resolving client inquiries and concerns, fostering positive relationships and trust.
  • Monitored progress of client goals, adjusting plans as necessary to meet evolving needs.
  • Conducted regular follow-ups with clients to ensure continued support and engagement.
  • Implemented feedback mechanisms to improve service delivery and client outcomes.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Coordinated meetings and events for internal and external groups.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Collaborated with multidisciplinary teams to develop individualized service plans for clients.
  • Coordinated client support services, ensuring timely access to resources and assistance.
  • Facilitated communication between clients and service providers, enhancing overall satisfaction.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.

Education

Certificate III - Individual Support

Studywise College
Adelaide, SA
10-2023

Diploma - Diploma of Community Welfare Work

TAFE SA
SA
05-2009

Skills

  • Client assessment
  • Creating Care Plans
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Case management
  • Multitasking Abilities
  • Organizational skills
  • Budget management
  • Superlative Communication
  • Adaptability and flexibility
  • Written and verbal communication

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Professional Working
Punjabi
Limited Working
Urdu
Elementary

Timeline

CHSP Coordinator

RDNS Silverchain
06.2025 - Current

NDIS Coordinator

Adelaide Care And Support
03.2024 - 06.2025

Certificate III - Individual Support

Studywise College

Diploma - Diploma of Community Welfare Work

TAFE SA

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