Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Maulik( Mack) Patel

Maulik( Mack) Patel

Boronia heights,Australia

Summary

Motivated and organized individual with a commitment to a career in community service. Possesses a keen eye for industry growth potential. Experienced in client-centered approach, knowledgeable in NDIS, safety protocols, and administrative tasks such as Microsoft Office. Passionate about supporting clients in challenging environments, especially those with mental health needs. Skilled in providing expert emotional, physical, and mental support. Excels in multitasking, organization, and conflict management. Dedicated virtual assistant focused on improving accuracy and efficiency through streamlined administrative processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Support Worker/Assistant Team Leader

Multicap
02.2024 - Current
  • Providing care and supports to clients, and intervening during crisis periods.
  • Administering medication and delivering counselling.
  • Monitoring and supervising clients to ensure their safety and well being
  • Observing clients for behavioural changes and performing risk assessments.
  • Documenting and keeping accurate records of clients progress.
  • Assessing client needs and developing treatment plans in collaboration with other health care professionals.
  • Assisting clients with daily living activities such as eating, dressing and hygiene.
  • Helping clients with social and leisure activity which can help them to improve their life.
  • Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
  • Supported clients in developing coping strategies and improving social skills through personalized engagement.
  • Collaborated with healthcare professionals to implement individualized care plans tailored to client needs.
  • Monitored client progress, documenting changes and communicating effectively with family members and staff.
  • Facilitated recreational activities that encouraged participation and fostered community integration among clients.
  • Provided emotional support, actively listening to client concerns and offering appropriate guidance as needed.
  • Developed personalized care plans in collaboration with multidisciplinary teams to address client needs.
  • Trained new staff on best practices for delivering compassionate care and maintaining safety standards.
  • Utilized electronic health record systems to document client information accurately and efficiently.
  • Collaborated with families to ensure alignment on care strategies and enhance overall support for clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Educated families on disability resources and support options, strengthening community connections.
  • Monitored case management processes to ensure compliance with industry standards.
  • Implemented feedback mechanisms to improve client satisfaction and service quality.
  • Assisted in data collection and reporting for program evaluation and planning purposes.
  • Maintained accurate documentation of care provided, ensuring compliance with regulatory standards and organizational policies.
  • Trained new staff on best practices for client interaction and support procedures, fostering a collaborative work environment.
  • Assisted in implementing individualized care plans, ensuring alignment with client needs and goals.
  • Advocated for client rights and well-being, ensuring access to necessary resources and services within the community.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Supervised co-workers whenever needed.
  • Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Used advanced features of Microsoft Office to complete necessary reports for senior management review.
  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
  • Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.

Disability Support Worker

Cherish Communities
08.2023 - 05.2025
  • Provided personalized support to individuals with disabilities, promoting independence and enhancing quality of life.
  • Developed and implemented individualized care plans tailored to specific needs and preferences of clients.
  • Collaborated with multidisciplinary teams to ensure holistic care delivery and effective resource utilization.
  • Trained and mentored junior staff in best practices for disability support and client engagement techniques.
  • Monitored client progress, adjusting support strategies to align with evolving needs and goals.
  • Facilitated social inclusion activities, encouraging participation in community events and fostering relationships.
  • Advocated for clients' rights, ensuring access to necessary services and promoting self-advocacy skills.
  • Conducted regular assessments of client environments, identifying areas for improvement in safety and accessibility.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.

Disability Support Worker, Youth Work

Hope And Care Communities
04.2023 - 12.2024
  • Assisting people to perform important daily activities.
  • Facilitating daily personal hygiene and dressing tasks.
  • Performing home based tasks such as food preparation and housework.
  • Undertaking tasks outside the home such as shopping.
  • Ensuring a varied program of social activities.
  • Providing emotional support and friendship.
  • Ensuring and Administering medication on time, recording on notes with time and date, working with doctor regarding progress of clients, making sure next appointment and other things.
  • Effectively working with other staff, colleague, upper management.
  • Providing care to child safety clients (youth work), helping them with meal plans, skill development, social and fun activities, Court appointment, making progress notes either on app or manually.
  • Ensuring communication with child safety departments, case worker, care coordinator if needed.
  • Facilitating entertainment activities within home.
  • Able to handle and manage complex behavior clients such as Autistic, Asd, Adhd, bipolar, Schizophrenia.
  • Experience in manual handling, different aids and Equipment such as Wheelchair, Sling, hearing or vision aids, healthcare equipment.
  • Developed and implemented individual support plans tailored to clients' unique needs and goals.

Residential Youth Worker

Hope and Care Communities
01.2023 - 06.2024
  • Deliver holistic care and support to the clients and families in their home.
  • Deliver care which is family centered, evidence based and meets all statutory requirements.
  • Support clients with all aspects of daily living, including but not restricted to, personal care, associated light domestic duties and social/community preparation.
  • Align one's workplace behavior in accordance with the principles, values and mission of the organizations.
  • Act promptly should any changes to a client condition be observed, seeking advice from the relevant senior staff as appropriate.
  • Work within the human services quality Framework.
  • Fostered positive relationships with youth, promoting trust and open communication.
  • Implemented individualized care plans, addressing diverse needs of residents effectively.
  • Conducted daily assessments to monitor emotional and behavioral progress of youth.
  • Collaborated with multidisciplinary teams to ensure holistic support for residents.
  • Maintained accurate documentation of incidents, behavioral reports, and progress notes.
  • Mediated conflicts among residents to promote a peaceful living environment.
  • Developed and facilitated engaging activities that encouraged personal growth and social skills.
  • Facilitated daily activities and structured programs to promote youth development and engagement.
  • Supported youth in crisis situations, employing de-escalation techniques and conflict resolution skills.
  • Monitored behavioral patterns, documenting incidents and progress to inform treatment plans.
  • Collaborated with multidisciplinary teams to develop individualized care strategies for residents.
  • Encouraged positive social interactions among youth, fostering a supportive community environment.
  • Assisted in implementing therapeutic interventions tailored to individual needs of residents.
  • Conducted regular health and safety checks, ensuring compliance with facility policies and procedures.

Disability Support Worker

Life Without Barriers
03.2022 - 08.2023
  • Supported individuals with disabilities in daily living activities, promoting independence and well-being.
  • Assisted in the development and implementation of personalized care plans tailored to individual needs.
  • Facilitated communication between clients, families, and healthcare professionals to enhance service delivery.
  • Provided emotional support and companionship, fostering a nurturing environment for clients.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, participants behaviour, and incidents.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Transported Clients via wheelchair to and from rehabilitation and daily activities.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Conducted in-home visits to provide supportive services.
  • Assessed risk factors of Participants and made referrals for further services.
  • Managed caseload to satisfy multiple clients with diverse needs.
  • Developed partnerships with community organizations to expand services and referrals.
  • Completed psychosocial evaluations and needs assessments.
  • Coordinated patient discharge planning and follow-up care.

Education

Bachelor of Science - Dentistry

Rajiv Gandhi University of Health Sciences
Mangalore, India
2012

Skills

  • Living support services
  • Health and safety awareness
  • Emotional support
  • Confidentiality and privacy
  • Active listening
  • Relationship building
  • Life skills development
  • Mobility assistance
  • Professional boundaries
  • Skill development
  • Recreational activities
  • Performance monitoring
  • Motivational leadership
  • Project management
  • Employee development
  • Multitasking Abilities
  • Problem-solving abilities
  • Teamwork
  • Budget management
  • Complaint resolution
  • Technical support
  • Account management
  • Leading team meetings
  • Conflict resolution
  • Safety
  • Onboarding and orientation
  • Documentation and reporting
  • Daily workflow improvement
  • People management
  • Microsoft Office Suite

Certification

Certificate IV in Mental health, First aid and CPR certificate

Timeline

Support Worker/Assistant Team Leader

Multicap
02.2024 - Current

Disability Support Worker

Cherish Communities
08.2023 - 05.2025

Disability Support Worker, Youth Work

Hope And Care Communities
04.2023 - 12.2024

Residential Youth Worker

Hope and Care Communities
01.2023 - 06.2024

Disability Support Worker

Life Without Barriers
03.2022 - 08.2023

Bachelor of Science - Dentistry

Rajiv Gandhi University of Health Sciences

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Maulik( Mack) Patel