Maureen Beresford
Brighton,Tasmania
Summary
Experienced Communications advisor with a demonstrated history of working in the telecommunications and finance industries. Strong marketing professional skills in Team Management, Communications, Training, Customer Experience, and Policies & Procedures Analytics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Loan Officer
MyState Bank
01.2019 - 12.2019
- Settlements - Loans and administration
- Loan Funding
Service Advisor
Tilford
06.2018 - 12.2018
- Bookings - Service - Invoicing
Social Media Representative
Vodafone
07.2012 - 05.2018
- Liase with customers through Social Media channels, Community, Facebook, Twitter.
- Executive Level complaints resolutions - email.
- Policy and Procedure training.
- Analytics and Reporting
- Telecommunications Industry Ombudsman Resolution Representative
Representative
Vodafone
11.2010 - 06.2012
- Investigations and Resolutions including complaints to Telecommunication Ombudsman, Department of Fair Trading, Senior Management complaints, Consumer Trade and Tenancy Tribunal.
- Resolutions of Escalation complaints internal and with stakeholders.
Australian Securities Investment Commission Service Officer
ASIC
08.2010 - 10.2010
- Facilities Management Team, security, reception, mail, switchboard, banking.
MyState Sales Consultant
MyState Bank
10.2009 - 08.2010
- Service Advisor, Lending
Westpac Customer Service Officer
Westpac
12.2008 - 10.2009
- Service Advisor, Lending
Customer Service Executive
Telstra
11.2005 - 12.2008
- Connections - Internet, Business
- Resolutions, Telecommunications Ombudsman complaints
- Technician bookings
Education
Bachelor of Fine Arts - Painting
University of Tasmania
07.2024
University Preparation Program -
University
12.2021
Diploma of General Studies -
University of Tasmania
09.2019
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
Certification
- CAMS Officials Licence, Confederation of Australian Motor Sports, 11/2017
- Certificate 3 Call Centres - Vodafone, Vodafone, 01/2010
- Certificate MYOB for Business, TAFE - Tasmania, 09/2009
- Certificate Telecommunications - Telstra, Telstra, 07/2008
- Certificate 2 Business and Finance Westpac, Westpac, 12/2008
Timeline
Personal Loan Officer
MyState Bank
01.2019 - 12.2019
Service Advisor
Tilford
06.2018 - 12.2018
Social Media Representative
Vodafone
07.2012 - 05.2018
Representative
Vodafone
11.2010 - 06.2012
Australian Securities Investment Commission Service Officer
ASIC
08.2010 - 10.2010
MyState Sales Consultant
MyState Bank
10.2009 - 08.2010
Westpac Customer Service Officer
Westpac
12.2008 - 10.2009
Customer Service Executive
Telstra
11.2005 - 12.2008
Bachelor of Fine Arts - Painting
University of Tasmania
University Preparation Program -
University
Diploma of General Studies -
University of Tasmania
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