Maureen Donovan
Administration Assistant
Frankston,VIC
Summary
Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administration Assistant
Davenport Taylor
Frankston, VIC
08.2019 - Current
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Problem solving with clients needing assistance.
- Updated spreadsheets and databases to track, analyze, and report on all data.
- Lodgement of Tax Returns.
- Compiling client document packs and sending for digital signature via Hello Sign and Docusign.
- Executed record filing system to improve document organization and management.
- Set up new office with equipment, supplies, stationery and various accounts with suppliers.
- Accurate checking and saving of data.
- Produced highly accurate internal and external letters and memoranda.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Office Administration Assistant
Flinders Partners
Frankston, VIC
08.2014 - 08.2019
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Invoicing and Accounts Receivable.
- Collating of documents for client signature.
- Book meetings between Accountants and clients.
Customer Service Representative
Officeworks
Frankston, VIC
09.2003 - 08.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Skills
- Database Maintenance
- Problem solving and quick response to assist client queries
- Inventory Supplies
- Verifying Data Accuracy
- Accounting Familiarity
- Administrative Support
- Confidentiality and Data Protection
- Word, FYI, Xero, Handisoft
- Spreadsheet Tracking
- Database and Client Management Systems
- Customer Relations and Communications
- Document and File Management
- Data Entry
- Multitasking and Time Management
- Remote Conferencing
- Train new team members via zoom conferences and Teams programs
Additional Information
REFEREES
Richard Davenport
Director, Davenport Taylor
Ph: 0433 929 800
e: richard@davenporttaylor.com.au
Jennifer Huang
Accountant, Davenport Taylor
Ph: 0431 124 236
e: jennifer@davenporttaylor.com.au
Timeline
Administration Assistant
Davenport Taylor
08.2019 - Current
Office Administration Assistant
Flinders Partners
08.2014 - 08.2019
Customer Service Representative
Officeworks
09.2003 - 08.2014