Summary
Overview
Work History
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Maureen Donovan

Administration Assistant
Frankston,VIC

Summary

Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

Administration Assistant

Davenport Taylor
08.2019 - Current
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Problem solving with clients needing assistance.
  • Updated spreadsheets and databases to track, analyze, and report on all data.
  • Lodgement of Tax Returns.
  • Compiling client document packs and sending for digital signature via Hello Sign and Docusign.
  • Executed record filing system to improve document organization and management.
  • Set up new office with equipment, supplies, stationery and various accounts with suppliers.
  • Accurate checking and saving of data.
  • Produced highly accurate internal and external letters and memoranda.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Office Administration Assistant

Flinders Partners
08.2014 - 08.2019
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Invoicing and Accounts Receivable.
  • Collating of documents for client signature.
  • Book meetings between Accountants and clients.

Customer Service Representative

Officeworks
Frankston, VIC
09.2003 - 08.2014
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Skills

  • Database Maintenance
  • Problem solving and quick response to assist client queries
  • Inventory Supplies
  • Verifying Data Accuracy
  • Accounting Familiarity
  • Administrative Support
  • Confidentiality and Data Protection
  • Word, FYI, Xero, Handisoft
  • Spreadsheet Tracking
  • Database and Client Management Systems
  • Customer Relations and Communications
  • Document and File Management
  • Data Entry
  • Multitasking and Time Management
  • Remote Conferencing
  • Train new team members via zoom conferences and Teams programs

Additional Information

REFEREES

Richard Davenport

Director, Davenport Taylor

Ph: 0433 929 800

e: richard@davenporttaylor.com.au

Jennifer Huang

Accountant, Davenport Taylor

Ph: 0431 124 236

e: jennifer@davenporttaylor.com.au

Timeline

Administration Assistant

Davenport Taylor
08.2019 - Current

Office Administration Assistant

Flinders Partners
08.2014 - 08.2019

Customer Service Representative

Officeworks
09.2003 - 08.2014

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Maureen DonovanAdministration Assistant