Maureen Gopal
Eagle Vale,NSW
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Organized and efficient in supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labour and maintain business integrity and quality of service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Used Equipment Administration Supervisor
Komatsu Australia
04.2019 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in reduced operational costs.
- Developed comprehensive training programs for new hires, ensuring seamless integration into the team and consistent service quality.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Improved office organization by introducing innovative filing systems and document management practices that increased efficiency.
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Served as a primary point of contact for external stakeholders, fostering strong relationships with clients and vendors.
- Implemented policies and procedures that adhered to industry best practices, ensuring compliance with relevant regulations.
- Facilitated effective collaboration among team members by creating a supportive work environment that encouraged open communication.
- Resolved personnel issues through mediation efforts, fostering a positive work environment conducive to high performance levels.
- Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability within the team.
- Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
- Balanced competing priorities effectively while overseeing multiple projects simultaneously to meet tight deadlines.
- Administered payroll processing functions accurately on time every pay period without any discrepancies or delays.
- Managed sales and sales forecast in line with department budget
- Coordinated machine builds in line with customer expectations and company policies.
- Contributed to the company''s overall growth strategy by identifying opportunities for process improvements and cost savings, presenting recommendations to senior leadership.
- Collected, validated, and distributed information to employees.
- Marketing machines both internally and externally.
- Trained team members on department and system process
NSW Sales Coordinator
Komatsu Australia
07.2007 - 03.2019
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Executive Assistant / Assistant Accountant
Komatsu Australia
06.2002 - 06.2007
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Maintained integrity of general ledger and chart of accounts.
Skills
- Office Management and Organizational Leadership
- Project and Scheduling Management
- Time Management
- Policy Development and Process Improvement
- Sales and Inventory Management
- Policy Writing
- Resourceful and Analytical
- Work Planning and Prioritization
- Team Building and Leadership
Timeline
Used Equipment Administration Supervisor
Komatsu Australia
04.2019 - Current
NSW Sales Coordinator
Komatsu Australia
07.2007 - 03.2019
Executive Assistant / Assistant Accountant
Komatsu Australia
06.2002 - 06.2007
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